Case Manager (North Phoenix)

Arizona Department of Administration • Phoenix, AZ

5d • Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Manager/Child Safety Specialist to protect and support the safety, well-being, and future of children and families. The role is based at 1925 W. Pinnacle Peak in North Phoenix and involves working full-time, 40 hours per week, on-site and in the field. Alternative work hours may be required. Arizona residency is preferred.

The Case Manager responds to allegations of child abuse or neglect, interviews families and assesses child safety, and works with families in their homes and communities. The role includes coordinating services, developing case plans, attending court hearings, preparing professional reports, transporting children, supporting placement needs, managing cases across an assigned region, and collaborating with courts, service providers, and partner agencies.

New hires must successfully complete a 22-week in-person classroom and field training program. The CORE program includes seven weeks of classroom training in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. The stated starting pay is $21.7068 per hour, with step increases after training and additional years of service.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts; alternatively, four years of experience as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Meet the driver’s license requirements applicable to State employees whose duties require driving or using a vehicle for State business.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Clear, compassionate communication and effective interviewing skills, including gathering accurate information and remaining professional in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.
• Work history, Central Registry, and Public Record will be considered.

Nice To Haves

• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level