Consumer Service - Service Experience Coordinator

Pure FIshing • Columbia, SC

5d

About The Position

The Service Experience Coordinator engages directly with consumers and customers through chat, email, phone, and social media to provide standout service, build brand loyalty, and strengthen Pure Fishing brands. The role includes entering orders, resolving issues, sharing product knowledge, and working with marketing teams to relay consumer feedback and help improve the customer experience.

The coordinator works in a dynamic, customer-focused team and collaborates across departments, including marketing and sales. The position also involves answering inquiries, managing warranties and returns, and helping shape how customers experience the company’s brands.

Requirements

• High school diploma required.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• Customer-focused approach and problem-solving ability.
• Organizational skills and flexibility.
• Data-entry and computer skills, including experience with spreadsheets and Microsoft Office.
• Commitment to continuous learning, collaboration, and leadership.

Nice To Haves

• College degree preferred.
• Experience in customer service or a contact center environment is a plus.
• Experience in account management or brand engagement.

Responsibilities

• Engage with consumers and customers across chat, email, phone, and social media.
• Enter orders and provide product knowledge.
• Resolve customer issues and answer inquiries.
• Manage warranties and returns.
• Share consumer feedback with marketing teams.
• Contribute ideas and participate in continuous improvement of service and customer experience.
• Collaborate with teams across departments, including marketing and sales.

Benefits

• Opportunities to grow and develop skills in brand management and customer engagement.
• Opportunity to contribute ideas for improving service and customer experience.
• Work with a team focused on excellence, authenticity, and execution and on building outdoor brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED