Consumer Service - Service Experience Coordinator

Pure Fishing•Columbia, SC

8d•Onsite

About The Position

Pure Fishing is a global leader in the fishing tackle industry, with a portfolio of iconic brands that includes Abu Garcia®, Berkley®, Fenwick®, Frabill®, PENN®, Pflueger®, Plano®, Savage Gear®, Shakespeare®, SpiderWire®, Ugly Stik®, and many more. The brands that came together to form Pure Fishing were founded by inventors and innovators responsible for many of the advancements in the fishing tackle industry that anglers worldwide benefit from today. Our team of industry-leading experts and our global network of operations and innovation hubs strive to find those next innovations and produce world-class products designed to delight our consumers, strengthen business for our customers, and build love for our brands globally. But to us fishing is not just about business, it is about time shared with family and friends, for some the peace derived from time on the water or for others the thrill of the battle and satisfaction of the earned triumph, and for all that feeling you get with every catch. We are a passionate team hungry to win while dedicated to creating memorable experiences with our brands and products and helping anglers everywhere have more fun catching more fish. We want your next day on the water to be your best day on the water. At Pure Fishing we have high expectations for Execution, we strive to Empower our people every day, expect and encourage Authenticity. As a Service Experience Coordinator, you’ll be on the front lines—engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media. Whether it’s entering orders, solving issues, or sharing product knowledge, you’ll help strengthen our brands and create unforgettable experiences. Plus, you’ll work alongside marketing teams to share consumer feedback and help shape the future of Pure Fishing.

Requirements

High school diploma required.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and handle challenges with a positive attitude.
A commitment to continuous learning, collaboration, and leadership.
Data entry and computer skills, with experience in spreadsheets and Microsoft Office.

Nice To Haves

College degree preferred.
Experience in customer service or a contact center environment is a plus.
Experience in customer service, account management, or brand engagement.

Responsibilities

Engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media.
Entering orders.
Solving issues.
Sharing product knowledge.
Sharing consumer feedback with marketing teams.
Answering inquiries.
Managing warranties and returns.
Entering orders.
Helping shape how the world sees our brands.