Consumer Experience Leader (FT)

Carhartt•Meridian, ID

3d•Onsite

About The Position

The Consumer Experience Leader works in an on-site retail store in the D2C department and reports to the Store Leader. This role cultivates genuine consumer connections by delivering engaging, efficient, personalized experiences and bringing the ultimate retail consumer experience to life. The position supports store leadership in consumer experience initiatives, visual merchandising and standards, associate engagement and development, store operations and controls, revenue-building strategies, community engagement, and recruiting. The role is non-exempt and pays $20.40–$25.00 per hour based on experience.

Requirements

High school diploma or GED required.
Sales, customer service, merchandising, inventory control, and loss prevention skills or experience.
Knowledge of staffing, coaching, counseling, training, and development.
Excellent organization, prioritization, and communication skills.
Strong teamwork and collaboration skills.
PC skills, including POS systems and Microsoft Office.
Ability to work extended periods standing and type on a computer.
Ability to lift 30–40 pounds.
Ability to travel nationally up to 5%.

Nice To Haves

College degree preferred.
One year of supervisory experience in a retail environment preferred.

Responsibilities

Cultivate genuine consumer connections by delivering exceptional, engaging, efficient, and personalized consumer experiences.
Support the Store Leader and Assistant Store Leader in telling the Carhartt story through consumer experience initiatives, visual merchandising, and visual standards.
Foster a positive, collaborative team environment that supports associate engagement.
Support training, coaching, and feedback for associates to encourage growth throughout their associate journey.
Support timely execution of store controls and operating standards, including administration of policies and procedures, while helping maintain profitability and a safe work environment.
Communicate operations data to store leadership, including product information, product mix, trends, needs, local competition, and events.
Support corporate and store revenue-building strategies and monitor performance metrics to help achieve or exceed store goals.
Assist store leadership with external partnerships and event promotions that benefit the store.
Support community engagement events and bring forward ideas to increase brand awareness in the local community.
Assist store leadership with recruiting and identifying potential talent for all positions.
Take ownership of individual development and professional growth.