Team Leader - Customer Experience FT

Goodwill San Antonio•Seguin, TX

1d•$16 - $16•Onsite

About The Position

The Customer Experience Leader is responsible for ensuring the highest level of customer experience in the store through personal customer engagement, a clean and orderly sales floor, dressing rooms and restrooms, and effective merchandising. The role assists customers with locating items and answering service questions. It also includes lead cashier duties, such as training and monitoring cashiers and approving refunds and voids when a manager is absent. The CEL is expected to remain on the sales floor throughout the shift, focusing primarily on the customer experience, and operates the cash register only rarely when needed.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and to meet the physical requirements of the position.

Responsibilities

Greet customers in a friendly and courteous manner, connect with them, listen to their needs, and help them find items and meet their shopping needs.
Provide professional, positive, and friendly customer service, respond to questions and concerns, and create a positive impression of Goodwill and the customer’s purchase.
Continuously improve selling techniques.
Train cashiers in customer service and cashier procedures, monitor their performance, and coach cashiers and sales floor staff.
Ensure cashiers follow cashier training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Hang, arrange, and maintain orderly, full textile and clothing racks on the sales floor.
Maintain sales floor presentations and proactively restock merchandise.
Follow loss prevention, inventory control, and compliance procedures.
Operate the cash register as backup in rare, critical situations; receive payments, record sales and other transactions, handle cash and card transactions, and issue receipts accurately and efficiently.
Maintain regular and dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Immediately report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior through the designated reporting channels.
Keep aisles clear of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping, emptying trash cans, and disposing of trash appropriately.
Inform a Team Leader or Manager about possible safety hazards.