Team Leader - Customer Experience FT - (Culebra/1604)

Goodwill San Antonio•San Antonio, TX

1d•$16 - $16•Onsite

About The Position

The Customer Experience Leader (CEL) ensures a high-quality customer experience in the store through personal engagement, a clean and orderly sales floor and facilities, and effective merchandising. The CEL helps customers locate items and answers service questions. The role also performs lead cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. The CEL is expected to remain on the sales floor throughout the shift and operate the register only rarely, as backup when needed to support customer experience. Goodwill San Antonio is a nonprofit social enterprise that generates revenue to fund employee and community programs. The organization focuses on fighting poverty and creating opportunity, supports employee growth and advancement, and works to recirculate usable goods. This position is full-time at the Culebra Road store in San Antonio, Texas. The listed hourly pay is $15.57. Shifts vary and may include days, nights, weekends, and holidays.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Strong verbal communication skills with customers and coworkers, and the ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and to meet the physical requirements of the position.

Responsibilities

Greet customers in a friendly and courteous manner, connect with them, listen to their needs, and help them find suitable items.
Provide positive, professional, and friendly customer service by assisting shoppers and responding to questions or concerns.
Use and continuously improve selling techniques to encourage purchases and create a positive impression of Goodwill.
Train cashiers in customer service and cashier procedures, monitor their performance, and coach cashiers and sales floor staff.
Ensure cashiers follow cashier training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Keep clothing and textile racks orderly and full, maintain sales floor presentations, and proactively restock merchandise.
Follow loss prevention, inventory control, and compliance procedures.
Operate the cash register only rarely as backup for critical situations; accurately process purchases and handle cash, debit, credit, and gift card transactions and receipts when doing so.
Maintain dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Promptly report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior through the designated channels.
Keep aisles and work areas clear of debris and obstructions; keep facilities clean and organized, sweep, empty trash, and dispose of trash appropriately.
Inform a Team Leader or Manager of possible safety hazards.