Team Leader - Customer Experience FT (Summit/410)

Goodwill San Antonio•San Antonio, TX

1d•$16 - $16•Onsite

About The Position

The Customer Experience Leader (CEL) is responsible for delivering a high-quality customer experience in the store through direct customer engagement, maintaining clean and orderly sales areas, dressing rooms, and restrooms, and supporting merchandising. The CEL helps customers locate items and answers service questions. The position also performs lead cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. The CEL is expected to remain on the sales floor for the entire shift and operate the cash register only rarely, when needed to support the customer experience. Goodwill San Antonio is a nonprofit social enterprise that generates revenue to fund employee and community programs. The organization focuses on fighting poverty and creating opportunity, and supports employee growth through personal and professional development programs. The posting highlights health and well-being benefits, competitive base and bonus pay, savings plans, financial education, store purchase discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and meet the physical requirements of the position.

Responsibilities

Greet customers in a friendly and courteous manner, engage with them, listen to their needs, and guide them to items that meet their shopping needs.
Provide positive, professional, and friendly customer service by assisting customers and responding to questions or concerns.
Improve selling techniques and create a positive impression of Goodwill and the shopping experience.
Train cashiers in customer service and cashiering, monitor their performance, and coach cashiers and sales-floor staff continuously.
Ensure cashiers follow cashier training guidelines.
Approve refunds and voids for cashiers as needed when a manager is absent.
Hang, arrange, and maintain orderly, full clothing and textile racks on the sales floor.
Maintain sales-floor presentations and proactively restock merchandise.
Follow loss-prevention, inventory-control, and compliance procedures.
Operate the cash register only rarely as backup in critical situations; process customer payments and transactions accurately and issue receipts.
Maintain regular, dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Immediately report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior through the designated channels.
Keep aisles clear of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping and disposing of trash appropriately.
Inform a Team Leader or Manager of possible safety hazards.