Team Leader - Customer Experience FT - (Kerrville)

Goodwill San Antonio•Kerrville, TX

9d•$16 - $16•Onsite

About The Position

Goodwill San Antonio is a dynamic social enterprise dedicated to fighting poverty and creating opportunity. We offer employees the chance to innovate, grow, and develop new skills while contributing to community and environmental well-being. We specialize in facilitating personal and professional growth, particularly for those who may have faced barriers to employment. Our mission is to maximize the value of every employee's work and every donation to benefit our community and environment. We recirculate used goods, preventing them from ending up in landfills, and fuel a robust economy. Our Good Careers Academy and Good Careers Centers provide education and meaningful job placement. We offer diverse career opportunities in retail, production, warehouse, logistics, customer service, technology, and more, often partnering with government agencies. We prioritize internal promotion and offer extensive personal and professional development programs, health and well-being benefits, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

Minimum 6 months to 1-year minimum experience working successfully in a retail customer service-oriented environment.
Excellent verbal communication skills with customers and co-workers, with the ability to effectively work as a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously through the day.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

Ensure the highest level of customer experience in the store through personal customer engagement, exceptionally clean and orderly sales floor, dressing rooms, restrooms, and merchandising.
Assist customers in locating items and answering service questions.
Perform certain lead Cashier duties such as training Cashiers, training and monitoring Cashier performance, and transacting refunds and voids in the absence of a manager.
Remain on the sales floor for the entirety of the shift with the primary focus on enhancing customer experience.
Greet customers in a friendly and courteous manner.
Make a connection with customers by asking questions, listening to their needs, and guiding them to meet their shopping needs.
Inspire customers to buy and create a lasting positive impression.
Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
Continuously improve selling techniques.
Provide continuous customer service and cashier training to all cashiers.
Monitor performance and coach cashiers and sales floor staff on a continuous basis to provide the highest levels of customer service and experience.
Ensure cashiers are following cashier training guidelines.
Perform refund and void approvals for cashiers as needed in the absence of a manager.
Hang, arrange, and maintain orderly and full textiles/clothing racks on the sales floor.
Maintain selling floor presentations and restock on a proactive basis.
Adhere to Loss Prevention and inventory control and compliance procedures.
On rare occasions, for critical situations as back-up only, operate cash register.
Receive payments from customers for purchases, record sales and other transactions.
Handle cash, debit, credit, and gift card transactions and issue receipts to customers efficiently and accurately.
Maintain regular, dependable attendance and punctuality.
Assist in safeguarding Goodwill team members and property from harm, damage, or theft.
Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.
Keep aisles free from debris; remove obstructions from production and sales floors.
Ensure work areas and facilities remain clean and organized.
Inform Team Leader or Manager of possible safety hazards.
Keep work area clean by sweeping, emptying trashcans, and disposing of trash in appropriate containers.