Team Leader - Customer Experience FT (35216)

Goodwill San Antonio•Seguin, TX

About The Position

The Customer Experience Leader is responsible for providing a high level of customer experience in the store through customer engagement, maintaining clean and orderly sales areas, dressing rooms and restrooms, and merchandising. The role helps customers locate items and answers service questions. It also performs lead cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. The position is expected to remain on the sales floor throughout the shift, focusing on customer experience, and operate a register only rarely as backup when needed.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers, and the ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day and meet the physical requirements of the position.
For positions requiring driving: maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Responsibilities

Greet customers in a friendly and courteous manner, ask questions, listen to their needs, and guide them in finding items and meeting their shopping needs.
Provide positive, professional, and friendly customer service, responding to questions and concerns and creating a positive impression of Goodwill.
Continuously improve selling techniques.
Train cashiers in customer service and cashier procedures; monitor and coach cashiers and sales floor staff to improve service and ensure adherence to cashier training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Hang, arrange, and maintain orderly, full clothing and textile racks; maintain sales floor presentation and proactively restock merchandise.
Follow loss prevention, inventory control, and compliance procedures.
Operate a cash register only rarely as backup for critical situations; accurately process payments, record transactions, and issue receipts when required.
Maintain dependable attendance and punctuality.
Help safeguard team members and property from harm, damage, or theft, and promptly report suspected theft, fraud, violence, or unethical or inappropriate conduct through the specified channels.
Keep aisles clear of debris and obstructions, maintain clean and organized work areas and facilities, report potential safety hazards, sweep, empty trash cans, and dispose of trash appropriately.