Team Leader - Customer Experience FT (Laredo Store)

Goodwill San Antonio•Laredo, TX

2d•$16 - $16•Onsite

About The Position

The Customer Experience Leader is responsible for ensuring a high level of customer experience in the store through personal engagement with customers, maintaining a clean and orderly sales floor, dressing rooms and restrooms, and supporting merchandising. The role helps customers locate items and answers service questions. It also performs lead cashier duties, including training cashiers, monitoring their performance, and approving refunds and voids when a manager is absent. The position is expected to remain on the sales floor throughout the shift and operate the cash register only on rare occasions when needed to support customer experience. Goodwill San Antonio describes itself as a nonprofit social enterprise whose revenue supports employee and community programs. Its work includes recirculating usable goods, providing education and job placement through its career programs, and creating opportunities for employees. The organization highlights internal promotion, skills development, health and well-being benefits, competitive base and bonus pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and meet the physical requirements of the position.

Responsibilities

Greet customers in a friendly and courteous manner, engage with them, listen to their needs, and guide them in finding items and meeting their shopping needs.
Provide positive, professional, and friendly customer service by assisting customers and responding to questions or concerns.
Continuously improve selling techniques and create a positive impression of Goodwill and the shopping experience.
Train cashiers in customer service and cashier procedures, monitor performance, and coach cashiers and sales-floor staff.
Ensure cashiers follow cashier training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Maintain orderly, full clothing and textile racks, maintain sales-floor presentations, and proactively restock merchandise.
Follow loss-prevention, inventory-control, and compliance procedures.
Operate the cash register only on rare occasions as backup for critical situations; process customer payments and sales accurately and issue receipts.
Maintain regular and dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Immediately report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior through the designated channels.
Keep aisles free of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping and disposing of trash appropriately.
Inform a Team Leader or Manager of possible safety hazards.