Team Leader - Customer Experience FT (Laredo Store) (35219)

Goodwill San Antonio•Laredo, TX

21h•Onsite

About The Position

The Customer Experience Leader is responsible for providing the highest level of customer experience in the store through direct customer engagement, a clean and orderly sales floor, dressing rooms and restrooms, and effective merchandising. The role assists customers with finding items and answering service questions, and performs lead-cashier duties such as training cashiers, monitoring their performance, and approving refunds and voids when a manager is absent. The position is expected to remain on the sales floor for the entire shift, operating a cash register only rarely when needed to support the customer experience. Goodwill San Antonio is a nonprofit social enterprise that generates revenue to fund employee and community programs, while recirculating used goods and supporting education and job placement through its career programs. The organization describes itself as diverse and inclusive, focused on fighting poverty and creating opportunity, and says it prefers to promote from within. It offers employee development programs and supportive benefits.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and to meet the physical requirements of the position.
For positions requiring driving: maintain a valid driver's license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Responsibilities

Greet customers in a friendly and courteous manner, engage with them, listen to their needs, and guide them in finding items and meeting their shopping needs.
Provide excellent, positive, professional, and friendly customer service by assisting customers and responding to questions and concerns.
Use and continuously improve selling techniques to encourage purchases and create a positive impression of Goodwill.
Train cashiers in customer service and cashier procedures, monitor their performance, and coach cashiers and sales-floor staff continuously.
Ensure cashiers follow cashier training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Hang, arrange, and maintain orderly, full textile and clothing racks on the sales floor.
Maintain sales-floor presentations and proactively restock merchandise.
Follow loss-prevention, inventory-control, and compliance procedures.
Operate a cash register as backup only in rare critical situations; process purchases and handle cash, debit, credit, and gift-card transactions accurately and issue receipts.
Maintain dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Immediately report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior through the designated supervisory, human resources, or ethics channels.
Keep aisles clear of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping and emptying and disposing of trash appropriately.
Inform a Team Leader or Manager of possible safety hazards.