Team Leader - Customer Experience FT - (Blanco North)

Goodwill San Antonio•San Antonio, TX

4d•$16 - $16•Onsite

About The Position

The Customer Experience Leader is responsible for ensuring a high-quality customer experience in the store through personal engagement, maintaining clean and orderly sales areas, dressing rooms and restrooms, and merchandising. The role assists customers with locating items and answering service questions. It also performs lead cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. The leader is expected to remain on the sales floor throughout the shift and operate the cash register only rarely, as backup when necessary to support customer experience. Goodwill San Antonio is a nonprofit social enterprise that generates revenue to fund employee and community programs. Its mission includes fighting poverty and creating opportunity, and it offers personal and professional development programs and opportunities for advancement. This position is full-time at the Blanco North location in San Antonio, Texas, with a listed hourly salary of $15.57.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and meet the physical requirements of the position.

Responsibilities

Greet customers courteously, engage with them, listen to their needs, and guide them to items and solutions in the store.
Provide friendly, professional customer service and respond to customer questions and concerns.
Continuously improve selling techniques and create positive customer impressions.
Train cashiers in customer service and cashier procedures; monitor and coach cashiers and sales floor staff.
Ensure cashiers follow training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Keep clothing and textile racks full and orderly, maintain sales-floor presentations, and proactively restock merchandise.
Follow loss-prevention, inventory-control, and compliance procedures.
Operate the cash register only as rare backup in critical situations; process customer payments and transactions accurately and issue receipts.
Maintain regular attendance and punctuality.
Help safeguard team members and Goodwill property from harm, damage, or theft, and promptly report suspected theft, fraud, violence, or unethical or inappropriate behavior through the stated channels.
Keep aisles and work areas free of debris and obstructions, clean and organized, and report potential safety hazards to a Team Leader or Manager.
Sweep, empty trash cans, and dispose of trash in appropriate containers.