Service Coordinator

Encore Fire Protection • West Wareham, MA

24d

About The Position

The Service Coordinator is part of Encore Fire Protection’s Operations team and coordinates daily service operations for a specific geographic region. The role manages schedules for up to 10 technicians, matches work to technician skills and route efficiency, and supports productivity, customer experience, and adherence to time and attendance policies. The coordinator also handles customer interactions, resolves issues, and helps identify and implement process improvements. The position offers a potential advancement path into Project Management, Operations Management, Analysis, or Sales.

Requirements

• A college degree or at least two years of experience in customer service, project coordination, or facility services is preferred.
• Willingness and ability to learn new technology and take initiative to develop skills using the ServiceTrade platform; training is provided.
• Strong interpersonal and persuasive abilities.
• Customer-focused, professional approach to interactions.
• Ability to stay calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Nice To Haves

• Familiarity with local geography is a plus but is not required.
• A college degree or at least two years of experience in customer service, project coordination, or facility services is preferred.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity by scheduling work according to technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies and ensure adherence to the service schedule.
• Identify process improvement opportunities and assist with revisions to increase efficiency and enhance customer experience.
• Handle client interactions and resolve issues using strong customer service skills.

Benefits

• Performance-based bonus opportunity tied to personal effectiveness and contributions.
• Flexible dress code and branded Encore swag.
• Access to web-based productivity tools.
• Medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed