Service Coordinator

Trane Italia • Rochester, NY

11d • $47,310 - $66,465 • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator to plan, coordinate, control, and direct operational resources. The role coordinates the execution of service agreements and repair work, including procuring the labor and materials needed to complete work within financial standards. Regular interactions include communicating with customers and Field Technicians and coordinating job priorities with Service Managers. The role is onsite Monday through Thursday, with the option to choose a work location on Fridays based on work needs.

Requirements

• A college or technical-school certificate or degree with one year of related experience and/or training; or a high school diploma/GED with three years of related experience and/or training.
• Excellent customer service skills and comfort and effectiveness communicating by phone.
• Organization and the ability to multitask and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources, dispatch, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skills, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interactions with the Parts Department and Acquisition as necessary.
• Investigate customer concerns, route them to assigned staff, respond to special requests, and maintain customer satisfaction.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED