Service Coordinator

First Key Homes • Marietta, GA

10d • Onsite

About The Position

The Service Coordinator supports service operations as the central administrative link between residents, service teams, and vendors. The role manages scheduling, work orders, vendor coordination, and resident communications to help ensure service requests are completed efficiently and on time. Working under the direction of the Service Manager and in collaboration with Lead Technicians, the coordinator triages work orders, provides residents with timely updates, and helps vendors complete work efficiently. The position calls for strong organization, high energy, and the ability to manage a high volume of calls and system updates while maintaining excellent resident service.

This is an office-based role involving frequent phone, email, and system interactions, extended computer use, and cross-functional coordination with service teams, vendors, and internal teams. The schedule is during standard business hours, with occasional evening or weekend support as operational or resident needs require.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in an administrative, customer service, or operations support role.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience managing work orders, scheduling, and coordinating service tasks.
• Exposure to data tracking and reporting tools for monitoring service trends and operational insights.
• Strong verbal and written communication skills, with the ability to interact professionally with residents, service teams, and vendors.
• Ability to handle a high volume of calls, emails, and resident inquiries professionally and efficiently.
• Strong time-management and prioritization skills in a fast-paced environment.
• Basic proficiency in Power BI or similar reporting tools.
• Attention to detail in data entry, scheduling, and work order tracking.
• Problem-solving skills, including identifying service delays and escalating issues appropriately.
• Ability to coordinate, schedule, track, and follow up on service tasks with vendors and technicians.
• Resident-focused approach and commitment to service satisfaction.
• Familiarity with service management platforms such as Yardi, Facilgo, customer service software, or similar systems.
• Ability to manage multiple priorities, maintain detailed records, and follow through reliably.
• Ability to collaborate with service teams, vendors, and internal stakeholders.
• Ability to adapt and remain responsive in a dynamic, high-contact work environment.

Nice To Haves

• Experience in property management, real estate, or service operations.
• Familiarity with work order and customer service management systems.
• Bilingual Spanish skills, including reading and writing.
• Knowledge of basic service and repair terminology, such as HVAC, plumbing, and electrical.
• Experience in a fast-paced, high-growth environment with high-volume resident or customer interactions.
• Power BI experience is preferred.

Responsibilities

• Enter, schedule, update, and close work orders; assign technicians and vendors to support efficient routing and timely service.
• Serve as a primary point of contact for residents, handling service requests, scheduling, and follow-ups by phone, email, and resident tickets.
• Respond to resident service tickets, address inquiries, escalate urgent issues, and ensure timely follow-up.
• Collaborate with service teams and property operations to support timely issue resolution and a seamless resident experience.
• Communicate with vendors and service teams to confirm assignments, verify completed work, and resolve scheduling conflicts.
• Monitor work order progress, follow up on outstanding requests, and escalate issues to the Service Manager or Lead Technician as needed.
• Use Power BI and other reporting tools to track service trends, assess response times, and provide operational insights.
• Identify scheduling gaps, delays, and inefficiencies and bring them to the attention of the Service Manager and/or Lead Technician.
• Maintain accurate work order records in compliance with company policies and reporting requirements.
• Support the Service Manager and Lead Technicians with data entry, performance tracking, and other service-related administrative tasks.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED