Service Coordinator

BAKERRIPLEY • Houston, TX

12d • Onsite

About The Position

The Service Coordinator is the first point of contact for Workforce Solutions Gulf Coast customers entering the career office and using its resource room. The role supports a seamless customer experience by greeting and directing visitors, helping them navigate services, use self-service technology, and access job-search and career-exploration tools. The Service Coordinator contributes to customer readiness and service flow by maintaining an organized environment, providing hands-on guidance, documenting interactions, and collaborating with Career Office staff.

Requirements

• High school diploma or GED.
• One year of experience in customer service, administrative support, or a help desk role.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills.

Nice To Haves

• Associate degree.
• Experience in a workforce development or public service environment.

Responsibilities

• Greet and direct customers upon entry, identify their service needs, and help them navigate the career office.
• Support customers in the resource room, including helping them use computers, printers, scanners, and workforce tools such as WorkInTexas.com.
• Assist with resume printing, job applications, and access to labor market information.
• Ensure customers are properly checked in and documented in systems such as WorkInTexas.com.
• Distribute brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to support meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Accurately document customer interactions to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED