Service Coordinator

Abode•San Jose, CA

24d•Onsite

About The Position

The Service Coordinator provides housing services to individuals experiencing homelessness, with the goal of increasing housing stability and supporting a path to permanent housing. Services include counseling, referrals to financial and credit counseling and legal services, and development of individualized housing plans. The role also coordinates connections to other supportive services and works with participants, landlords, social service partners, and internal and external program partners. The coordinator helps residents retain housing and build independence and self-sufficiency by connecting them with appropriate community services. The position includes assessing household needs, creating and maintaining service plans, meeting with households in person as often as needed, documenting services in BIRP format, maintaining client files, and participating in meetings and other agency functions. This is an onsite position with a flexible schedule that may include evening and weekend hours as needed.

Requirements

Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
Two years of case management experience providing services to homeless or low-income individuals and/or families.
Personal vehicle and proof of a valid California Driver’s License and current auto insurance, with a clean DMV record.
Ability to work evening and weekend hours as needed.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Professional experience in human services or a related field and demonstrated experience with low-income individuals and families.
Basic knowledge and understanding of applicable federal, state, and local laws.
Ability to de-escalate crisis situations with program participants.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Strong communication skills, emotional intelligence, and cultural humility, with a proven ability to build and maintain effective relationships with varied internal and external contacts.

Responsibilities

Provide comprehensive housing services to participants, which may include working directly with landlords.
Work with social service partners to refer participants and provide services.
Coordinate services to help participants receive essential support that improves health and housing outcomes.
Help residents retain housing and increase independence and self-sufficiency by linking them with community services, including crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
Refer participants for further assessment or treatment for concerns such as developmental or learning disabilities, behavioral or healthcare needs, school readiness, and exposure to substance abuse or family violence.
Create and maintain an individual service plan and needs assessment for each household.
Meet with households in person in the community or in their homes as frequently as needed.
Attend meetings with internal and external partners to coordinate services and support service quality.
Maintain client files and required documentation.
Communicate with team members to improve systems, solve problems, share resources, and coordinate work.
Document services in a timely manner using BIRP format.
Attend staff meetings and other agency functions as needed.
Perform other duties as assigned.
Drive and transport participants when required.