Service Coordinator

Everon Jobs • Tampa, FL

24d

About The Position

The Service Coordinator schedules appointments and dispatches technicians for service and inspections to maximize technician productivity. The role creates work orders, provides customers with status updates, follows up with technicians, and verifies that work orders are completed or closed by reviewing notes and resolving pending items. It also handles contract and quality-control paperwork, coordinates subcontractor work, and ensures technicians complete paperwork on time.

The position maintains appointment schedules, orders and receives materials and equipment, issues them to technicians, completes daily reports, conducts physical inventory, and assists with scheduling, customer notifications, and equipment procurement. It serves as a liaison among Sales, Project Managers, and technicians and performs other duties as assigned. The role is performed in a normal office environment with usually moderate noise.

Requirements

• High school diploma or General Education Degree (GED).
• At least 3 years of experience performing administrative duties in a sales or service industry.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Good decision-making skills; organization and attention to detail.
• Excellent oral and written communication skills.
• Ability to use discretion, solve problems, and escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling skills.

Nice To Haves

• Working knowledge of ERP systems.

Responsibilities

• Schedule appointments and dispatch technicians for service and inspections to maximize technician productivity.
• Create work orders, provide status updates to customers, and follow up with technicians.
• Confirm work orders are completed or closed by reviewing notes and following up on pending items.
• Complete contract paperwork and quality-control paperwork.
• Schedule subcontractor work.
• Work with technicians to ensure paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order materials and equipment.
• Receive materials and equipment and issue them to technicians.
• Complete daily reports.
• Assist with coordinating scheduling, customer notifications, and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers, and technicians.
• Perform other duties as assigned.

Benefits

• Health and welfare benefits for eligible employees.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED