Service Coordinator Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of experience as a phlebotomist.
• In-depth knowledge of phlebotomy duties, responsibilities, and techniques.
• Proven track record of providing exceptional customer service.
• Strong written and verbal communication skills.
• Ability to work independently or in a team environment.
• Comfort working under minimal supervision.
• Reliable transportation.
• Flexibility to work overtime as needed.
• Ability to pass a standardized color blindness test.
• In lieu of work experience, a phlebotomy certification or completed training program must be from an accredited agency.

Nice To Haves

• Three or more years of phlebotomy experience.

Responsibilities

• Observe and report performance, compliance, or staffing-related issues to supervisors.
• Manage and monitor patient flow, wait times, inventory levels, and information logs.
• Monitor monthly productivity reports and report deviations as necessary.
• Address customer service-related issues promptly and respectfully.
• Promote teamwork, cohesiveness, and effective communication among coworkers.
• Perform blood collections using venipuncture and capillary techniques for patients of all age groups.
• Collect specimens for drug screens, paternity tests, alcohol tests, and other purposes.
• Enter patient information accurately and in a timely manner.
• Process billing information and collect payments when required.
• Prepare collected specimens for testing and analysis.
• Perform administrative and clerical duties as necessary.
• Travel to additional sites when needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• 401(k) plan
• Paid time off (PTO) or flexible time off (FTO)
• Tuition reimbursement
• Employee stock purchase plan
• Potential quarterly performance-based incentive bonus