Customer Service Representative

Allstate Exteriors • London, OH

12d • $16 - $18 • Onsite

About The Position

Allstate Exteriors is seeking a motivated, customer-focused Appointment Coordinator to handle inbound and outbound calls with potential customers and schedule sales appointments for homeowners interested in improving their homes. The role requires strong communication and technology skills and the ability to thrive in a fast-paced, goal-oriented environment. The position is in-person and office-based at the Allstate Exteriors office in London, Ohio. Scheduling needs may vary; shifts may be assigned between 8:00 AM and 7:00 PM, Monday through Saturday. Specific workdays and shift hours will be communicated during the hiring process.

Requirements

• Previous call center experience.
• Excellent verbal communication and active listening skills.
• Strong customer service skills and the ability to build rapport with potential customers.
• Comfort working in a goal-oriented environment and handling both inbound and outbound calls.
• Strong computer skills, including the ability to navigate multiple programs and systems efficiently.
• Ability to learn new software, systems, and processes quickly.
• Proficiency in Google Drive and Microsoft Office.
• Strong attention to detail, organization, and accuracy.
• Ability to work independently while contributing to a team environment.
• Reliable attendance, punctuality, and a professional attitude.
• Availability for a flexible schedule within assigned shifts between 8:00 AM and 7:00 PM, Monday through Saturday, including weekdays and Saturdays.

Responsibilities

• Make outbound calls to potential customers to schedule sales appointments.
• Answer and manage inbound calls professionally and efficiently.
• Accurately schedule appointments and maintain customer information within company systems.
• Represent Allstate Exteriors through professional, courteous, and customer-focused interactions.
• Use computer systems and technology to manage calls, document customer interactions, and schedule appointments.
• Meet established performance goals and follow company processes and procedures.
• Collaborate with team members and contribute to overall call center success.

Benefits

• Medical insurance for eligible employees after successful completion of the 90-day probationary period.
• Dental insurance for eligible employees after successful completion of the 90-day probationary period.
• Vision insurance for eligible employees after successful completion of the 90-day probationary period.
• 401(k) retirement plan for eligible employees after successful completion of the 90-day probationary period.
• Paid time off (PTO) for eligible employees after successful completion of the 90-day probationary period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed