Service Coordinator II

National Church Residences•Xenia, OH

12d

About The Position

The Service Coordinator coordinates programs and services for eligible residents of John Sale Manor in Xenia, Ohio, helping participants maintain quality of life and age in place. The role applies a person-centered, non-clinical approach to assessment, service coordination, intervention, and monitoring, and works under the general supervision of the Property Manager, Staffing Manager, or Program Manager. This is a full-time position scheduled for 40 hours per week. The coordinator connects participants with community providers and resources, organizes educational and wellness activities, supports informal networks, and coordinates individual referrals and services. The position also requires timely and accurate documentation, care planning, reporting, follow-up, and compliance with program, funding, regulatory, and organizational requirements. The employee works independently and as part of a team, with occasional supervision.

Requirements

High school diploma or GED.
Two or more years of experience in social service delivery with older adults, people with disabilities, and/or families.
Working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve, and achieve results for participants.
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web, demonstrated by a passing computer literacy test.
Ability to speak, read, write, and understand English.
Ability to follow detailed instructions using common-sense reasoning and perform basic arithmetic, including money calculations, with a calculator or Excel spreadsheet if needed.
Ability to plan and arrange work independently, referring unusual matters to a supervisor.
Ability to meet the stated caseload ratio of more than 1.25 assigned units or individuals per scheduled hour per pay, unless program or department requirements direct otherwise.
Ability to travel occasionally or as directed by contract and department requests.
Ability to perform the stated physical activities, including frequent standing and walking; sometimes sitting, stooping, driving, and lifting or carrying 10–50 pounds; and rarely climbing, pushing, pulling, or lifting or carrying heavier weights.

Nice To Haves

Bachelor’s degree in social work or a related field.

Responsibilities

Coordinate group programs and activities for eligible individuals.
Serve as a liaison to community agencies, build provider networks, identify new and low-cost services, and seek discounts where possible.
Monitor community services and document participants’ use in the designated documentation system; manage supportive services where appropriate.
Develop and maintain a directory of state and local service providers.
Organize and promote educational events on topics such as health care, agency support, life skills, and referrals.
Identify partners that can provide health services and screenings at participants’ homes or accessible community settings.
Help participants build informal support networks with peers, family, friends, and other participants; engage volunteers when appropriate.
Conduct person-centered, non-clinical outreach, assessments, screenings, interventions, and monitoring for individual participants.
Educate eligible individuals about the program, offer enrollment, identify needs, and make referrals to community agencies.
Collaborate and communicate relevant information with care and service colleagues to support participant goals.
Provide customer service by answering questions, addressing concerns, and assisting with basic needs.
Help participants access community services addressing social determinants of health, including housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling.
Follow participant-preference and program-required monitoring schedules, including telephone and in-person home visits as appropriate.
Complete assigned tasks, reports, interdisciplinary meeting work, and grant or special-program activities as needed.
Build rapport while maintaining professional boundaries and supporting residents’ ability to age in place.
Manage time and caseload independently, complete tasks and documentation within required time frames, respond professionally to communications, and record labor time accurately.
Complete required electronic and written documentation, participant forms, care plans, referral follow-up, monitoring records, and funder and quality performance reports.
Meet quality assurance, file review, contract, regulatory, policy, and documentation requirements.
Treat individuals with respect and dignity, report complaints and allegations of abuse or misappropriation, and advocate for personal preferences and self-determination.
Complete annual education requirements, including compliance, privacy, security, and HIPAA training.