Patient Service Coordinator Ambulatory I - Community Clinic, Brooklyn Park Clinic

Hennepin Healthcare•Brooklyn Park, MN

9d•Onsite

About The Position

The Patient Service Coordinator Ambulatory I provides a welcoming experience for patients and their families and aims to meet or exceed patient expectations for front desk procedures. The role communicates professionally and positively with patients, providers, and care team staff, and supports staff in meeting organizational registration quality goals. It is a high-volume, multitasking position at the Brooklyn Park Clinic, performed in person. The listed schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with potential for evening clinic and Saturday morning hours in the future. The coordinator welcomes and guides patients and guests, uses the electronic health record to support check-in, registration, insurance verification, collections, and check-out, and handles patient financial transactions. The position also maintains orderly and sanitized work and waiting areas, supports clinic efficiency, provides clerical and scheduling assistance, manages messages and special patient needs, and processes medical forms and other time-sensitive requests.

Requirements

High school diploma or equivalent.
At least one year of experience in a related field and/or six months of medical clerk experience.
One year of customer service experience.

Nice To Haves

Ability to work cohesively, effectively, and respectfully with individuals from varied economic, social, and culturally diverse backgrounds.
Ability to work in a fast-paced, continually changing environment and respond appropriately to shifting priorities.
Ability to prioritize work assignments.
Consistently exceed quality and productivity standards, including accuracy in patient registration and scheduling and customer service expectations.
Knowledge and understanding of organizational policies and procedures.
Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook.
Ability to work independently and in a team setting.
Six months of previous HHS experience.
Associate degree, preferably with a healthcare or business concentration, or two years of customer service experience in a similar clinic or ambulatory healthcare environment.
Certification from HFMA, NAHAM, or HBI Patient Access Certification.
Experience with electronic health records; Epic experience preferred.
Understanding of medical terminology.
Experience with different payers and insurance requirements.
Bilingual fluency in English/Spanish, English/Somali, or another language, including ASL; not required.

Responsibilities

Welcome patients and guests in a friendly manner, following Hennepin Healthcare's customer-greeting expectations.
Provide navigation assistance to patients and guests.
Use the electronic health record accurately and efficiently for patient check-in, registration, point-of-service collections, insurance verification, and patient check-out and scheduling.
Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine.
Keep the personal workspace and patient waiting areas neat and sanitized.
Handle patient financial transactions, including cash box management, cash collections, credit/debit card transactions, and daily reconciliation.
Promote the organization and help maintain clinic efficiency.
Provide clerical support to clinical staff, including processing patient forms and urgent scheduling needs.
Provide scheduling support for contracted providers and specialty departments.
Support providers with requests and urgent needs.
Manage special patient needs upon request.
Maintain Clerical Pool In-basket messages and complete them appropriately according to the SLA and message urgency.
Receive and create encounters for medical forms and deliver them to the clinical team.
Help process time-sensitive patient needs, such as patient forms.
Perform other duties as assigned.