Ambulatory Patient Support Coordinator- Neurodevelopmental Clinic

Seattle Children's Hospital • Seattle, WA

7d

About The Position

Responsible for performing a variety of patient care support tasks while modeling Seattle Children’s core values and providing excellent customer service to patients, families, and clinical partners. Patient Support Coordinators serve as liaisons between patients and families and the RN and provider teams. The role includes handling high-volume phone lines; prioritizing, screening, and routing calls; gathering and documenting information; recognizing and appropriately responding to time-sensitive messages; supporting prior authorizations for medications and supplies; managing customer flow; answering questions and resolving conflicts; notifying appropriate staff of issues; and conducting research and follow-up.

Requirements

• High school diploma or equivalent experience.
• At least three years of related experience in customer service, patient support, and/or office management, including administrative work in a clinical setting.

Nice To Haves

• Bachelor’s degree.
• Healthcare or medical back-office experience.

Responsibilities

• Answer high-volume phone lines, prioritizing, screening, and routing calls.
• Gather and document appropriate information.
• Recognize time-sensitive messages and respond accordingly.
• Support prior authorizations for medications and supplies.
• Manage customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues.
• Provide research and follow-up.
• Serve as a liaison between patients and families and RN and provider teams.
• Provide excellent customer service to patients, families, and clinical partners while modeling Seattle Children’s core values.

Benefits

• Medical, dental, and vision plans
• 403(b)
• Life insurance
• Paid time off
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED