Ambulatory Patient Support Coordinator- Neurodevelopmental Clinic
Seattle Children's•Seattle, WA
•$24 - $36
About The Position
The Ambulatory Patient Support Coordinator performs a variety of patient care support tasks while modeling Seattle Children’s core values and providing excellent customer service to patients, families, and clinical partners. The coordinator serves as a liaison between patients and families and the RN and provider teams. The role supports the Neurodevelopmental Clinic by managing calls and customer flow, documenting information, supporting prior authorizations, and conducting research and follow-up.
Requirements
- High school diploma or equivalent experience.
- At least three years of related experience in customer service, patient support, and/or office management, including administrative work in a clinical setting.
Nice To Haves
- Bachelor’s degree.
- Healthcare or medical back-office experience.
Responsibilities
- Answer high-volume phone lines, including prioritizing, screening, and routing calls.
- Gather and document appropriate information.
- Recognize time-sensitive messages and respond accordingly.
- Support prior authorizations for medications and supplies.
- Manage customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues.
- Provide research and follow-up.
- Serve as a liaison between patients and families and the RN and provider teams.
- Provide excellent customer service to patients, families, and clinical partners.
Benefits
- Medical, dental, and vision plans
- 403(b)
- Life insurance
- Paid time off
- Tuition reimbursement
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
