Clinic Support Coordinator

Rogers Behavioral Health•Oconomowoc, WI

10d

About The Position

The Clinic Support Coordinator performs receptionist, clerical, medical-record, and billing responsibilities related to clinic operations. The role coordinates patient information, maintains the confidentiality and accuracy of patient files, and coordinates billing functions with central offices. It supports communication among patients, families, visitors, health care providers, and staff; assists with patient arrival and departure under clinical staff direction; and responds to codes and crisis situations as needed under their direction. The coordinator maintains unit supplies and records, supports department meetings and committees, contributes to performance improvement and regulatory compliance, and helps communicate and implement department goals. The position requires professional, timely, organized, and customer-focused service while following Hospital policies and procedures.

Requirements

At least 18 years of age.
High school diploma.
Proficiency with electronic health record software.
Valid driver’s license; driving record must be approved by Rogers Memorial Hospital’s insurance carrier.
Basic knowledge of equipment used to perform clerical duties.
American Heart Association Provider CPR certification within 30 days of hire, with annual recertification.
Formal training in crisis prevention and intervention within 60 days of hire, with annual recertification.
Basic Life Support BLS - NSE and Nonviolent Crisis Intervention NCI - NSE.
Ability to read and communicate using written, verbal, and auditory skills; verbal and hearing ability to interact with patients and employees.
Numerical ability to maintain records and operate a computer.
Tact in dealing effectively with employees and professional staff; logical thinking and discretion in decisions involving policies, procedures, and standards.
Ability to perform the job duties as verified by a post-employment physical examination by a licensed physician.

Nice To Haves

Graduate of a two-year medical billing/coding program.
Cerner electronic health record experience.
Previous experience working in a psychiatric setting.

Responsibilities

Perform departmental clerical, receptionist, and billing functions accurately and on time.
Answer and direct telephone calls, greet and screen visitors, assist with information requests, type messages, schedule appointments, copy and file documents, sort and distribute mail, and maintain filing systems and available forms.
Produce complete and accurate claims; prepare deposit worksheets, bank deposit tickets, deposit reconciliations, fee bills, and vendor bills; balance accounts receivable; post insurance payment denials; log payments; and assist with monthly statements.
Maintain accurate medical records, review active records for filing needs and correct form placement, and file laboratory and other diagnostic reports promptly.
Maintain unit supplies, enter charges for patient-specific supplies and treatments, distribute supplies responsibly, anticipate department needs, and place weekly food orders.
Facilitate communication and provide information to patients, families, visitors, providers, and staff; report relevant information to the manager or appropriate health care provider or department.
Prioritize and organize workload, respond to requests, take appropriate action, and assist patients at arrival and departure under clinical staff direction.
Respond to codes and crisis situations as needed under the direction of clinical staff; participate in fire drills, evacuations, and emergency codes when circumstances exist.
Participate in Hospital committees, meetings, team projects, in-services, and activities; contribute to discussions and problem resolution, and share committee results as appropriate.
Promote a safe, collaborative, and customer-focused environment by supporting patient care, helping complete workload when necessary, and interacting sensitively and positively with employees, physicians, patients, and the public.
Attend department meetings, assist with minutes and documents, facilitate accurate information exchange, and help implement system changes and improve communication processes.
Identify system problems or potential problem areas and work cooperatively with other departments to resolve them; communicate concerns and possible solutions.
Use computers, standard office software, and the electronic medical records system to complete job responsibilities and written documents.
Support department goals and the Hospital mission, communicate goals to staff, demonstrate goal achievement, and maintain department policies and procedures, including applicable external agency requirements.
Maintain or communicate functional backlogs as required and educate new staff or student interns about relevant requirements as directed.
Understand and apply Joint Commission and other regulatory standards relevant to the Intensive Outpatient Program and Partial Hospitalization Program; participate in related education and awareness efforts.
Participate in performance improvement activities, teams, and plans; learn and apply the performance improvement model to department work.
Conduct oneself professionally, respond to inquiries and tasks promptly, address peer issues calmly and constructively, and attend outside seminars to support professional growth.
Comply with Hospital policies and procedures, including Human Resources, Infection Control, and Employee Health requirements; wear appropriate professional attire.
Complete mandatory in-services and required certifications and recertifications.
Perform other duties as directed by the day treatment manager.