Case Manager/Service Coordinator - Developmental Family Support

Seven Counties Services•Louisville, KY

12d

About The Position

The Case Manager/Service Coordinator conducts comprehensive client assessments, helps develop service plans, arranges and facilitates access to services, and monitors client progress. The role includes advocacy, case consultation, maintaining case records in accordance with SCS and regulatory standards, and communication with supervisors about case management and resource needs. The coordinator also provides psychosocial education to clients and families and assists with crises, including emergency referrals and coordination of needed services. The incumbent may serve as a Primary Case Coordinator (PCC), with assignment volume and complexity based on skill and autonomy. Staff are expected to demonstrate customer-service responsiveness, support continuous quality improvement, and follow safety-management policies and applicable Joint Commission standards. The position may include 24-hour on-call responsibilities and requires reliable transportation for frequent travel.

Requirements

Bachelor’s degree approved by Medicaid or required by the applicable funding source.
Zero years of case management/service coordination experience required with a bachelor’s degree.
Working knowledge of the mental and physical characteristics of the assigned population, human behavior, treatment and service options, and related issues.
Working knowledge of SCS programs and services, policies, and procedures.
Working knowledge of applicable regulations and licensure standards.
Good interpersonal skills and written and oral communication skills.
Reliable transportation for frequent travel.
Ability to meet the stated physical demands, including lifting up to 20 pounds and frequent lifting or carrying of items up to 10 pounds, or significant periods of walking or standing.

Responsibilities

Conduct and document comprehensive assessments of clients and/or their needs.
Participate in developing client service plans consistent with assessment findings.
Arrange for delivery of services identified through the assessment.
Help clients access services through referrals, linkages, and other assistance.
Monitor client progress by tracking appointments, following up on services, making referrals, and periodically reassessing changing needs.
Advocate on clients’ behalf and encourage clients or family members to advocate for themselves.
Prepare and maintain case records documenting contacts, needed services, reports, and client progress in accordance with SCS and regulatory standards.
Consult with service providers and other collaterals regarding client status and progress.
Communicate with supervisors about case management, resourcing, service collaboration, and development of resources.
Provide psychosocial education to clients and/or family members about the client’s illness, physical condition, or social situation.
Provide crisis assistance, including intervention, emergency referrals, and coordination of emergency services.
May serve as a Primary Case Coordinator (PCC).
Follow applicable safety-management policies and Joint Commission standards, and contribute to customer service responsiveness and continuous quality improvement.