Case Manager/Service Coordinator - Developmental Family Support

Seven Counties Services•Louisville, KY

10d

About The Position

The Case Manager/Service Coordinator conducts comprehensive assessments of clients and their needs, participates in developing service plans, and arranges or helps clients access the services identified. The role monitors client progress through referrals, appointment tracking, follow-up, and periodic reassessment, and provides advocacy, psychosocial education, case consultation, and crisis assistance. The position maintains case records in accordance with SCS and regulatory standards and communicates with a supervisor about case management, resources, service collaboration, and development of new resources. The incumbent may serve as a Primary Case Coordinator, depending on skill and autonomy. Staff are expected to demonstrate principle-centered leadership and customer-service responsiveness, pursue continuous quality improvement, and follow safety-management policies and applicable Joint Commission standards. The position may involve 24-hour on-call responsibilities and frequent travel.

Requirements

Bachelor’s degree approved by Medicaid or required by the applicable funding source.
At least zero years of case management or service coordination experience with a bachelor’s degree.
Working knowledge of the mental and physical characteristics of the assigned population, including growth and development, human behavior, treatment and service options, and related issues.
Working knowledge of SCS programs and services, policies, and procedures.
Working knowledge of applicable regulations and licensure standards.
Good interpersonal skills and written and oral communication skills.
Reliable transportation for frequent travel.

Responsibilities

Conduct and document comprehensive assessments of clients and their needs.
Participate in developing client service plans consistent with assessments.
Arrange delivery of services identified through the assessment.
Help clients access services through referrals and linkages.
Monitor client progress by making referrals, tracking appointments, following up on services, and periodically reassessing changing needs.
Advocate on behalf of clients, including helping clients or family members advocate for themselves.
Prepare and maintain case records documenting contacts, needed services, reports, and client progress in accordance with SCS and regulatory standards.
Consult with service providers and other collaterals to determine client status and progress.
Communicate with a supervisor about case management issues, resources, service collaboration, and development of new resources.
Provide psychosocial education to clients or family members regarding illness, physical condition, or social situation.
Provide crisis assistance, including intervention and arranging emergency referrals and other needed emergency services.
May serve as Primary Case Coordinator, with assignment volume and complexity dependent on skill and autonomy.
Exercise principle-centered leadership focused on customer service responsiveness and continuous quality improvement.
Develop working knowledge of and follow policies and procedures related to safety management and Joint Commission standards.