FAMILY SUPPORT COORDINATOR

HOPKINS HOUSE-A CENTER FOR CHILDREN AND THEIR FAMILIES•Alexandria, VA

4d•$23 - $27

About The Position

The Family Support Coordinator coordinates family support services, facilitates access to community resources, and strengthens family engagement across Hopkins House programs, particularly for families enrolled in the Hopkins House Preschool Academy. The Coordinator is a primary contact for families seeking help with childcare subsidies, tuition assistance, healthcare, housing, employment, education, and other essential services. Working with Academy administrators and educators, community organizations, and public agencies, the Coordinator identifies family needs, facilitates referrals, monitors service connections, and helps families navigate available resources. The role coordinates Hopkins House scholarship and financial assistance application processes, supports parent engagement activities, and maintains accurate records of family support services and outcomes. It emphasizes service coordination, family engagement, resource navigation, and administrative support rather than clinical counseling or direct therapeutic services. The Coordinator does not independently provide clinical counseling, mental health treatment, diagnostic assessments, or specialized therapeutic interventions; families needing such services are referred to qualified and licensed professionals.

Requirements

High school diploma or GED certificate required.
At least two years of relevant experience in family services, childcare, community outreach, customer service, nonprofit program administration, public benefits assistance, or a related field is preferred.
Strong organizational, interpersonal, written communication, and customer service skills.
Ability to coordinate multiple activities, manage deadlines, and maintain accurate records.
Ability to communicate respectfully and effectively with families from diverse cultural, linguistic, and socioeconomic backgrounds.
Basic proficiency with computers, email, word processing, spreadsheets, and electronic recordkeeping.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive family information.
Fluency in English required.
Ability to travel among Hopkins House campuses and community partner locations as needed.
Availability for occasional evening or weekend family engagement activities with advance notice.
Ability to satisfy applicable background screening and child protection requirements.

Nice To Haves

An associate degree, professional certificate, or completed coursework in human services, social work, early childhood education, family studies, community services, or a related field.
Familiarity with Northern Virginia public assistance programs, childcare subsidies, and community resources.
Proficiency in Spanish, Arabic, Amharic, Urdu, Twi, Farsi, and/or Dari.
Relevant professional experience, demonstrated knowledge of community resources, and applicable training may substitute for postsecondary education.
Candidates with substantial relevant experience, demonstrated organizational skills, and knowledge of Northern Virginia community resources may be considered without postsecondary education.

Responsibilities

Coordinate family intake and orientation, helping families identify needs, interests, strengths, and available support resources.
Serve as a contact for families seeking help with financial challenges, childcare, housing, food insecurity, employment, healthcare, transportation, and other needs.
Maintain current information about public assistance programs, nonprofit organizations, and community resources serving families in Northern Virginia.
Facilitate referrals to government agencies, healthcare providers, social service organizations, and community-based programs.
Assist families with understanding eligibility requirements, completing applications, and accessing public benefits and community services.
Coordinate transportation assistance and other logistical arrangements when appropriate and authorized.
Follow up with families and service providers to monitor referrals, identify barriers, and facilitate access to services.
Coordinate with qualified social workers, counselors, and other professionals when families need specialized assessments, counseling, or intervention services.
Coordinate support services for Young Scholars enrolled in the Hopkins House Preschool Academy.
Assist families with completing Ages & Stages Questionnaires (ASQ) to help identify developmental delays and plan next steps with families and professionals.
Collaborate with Academy Principals, educators, and administrators to identify families who may benefit from additional support.
Help families navigate childcare subsidy applications, renewals, eligibility documentation, and agency communications.
Coordinate referrals for developmental, hearing, vision, dental, and other screenings as appropriate.
Help families connect with early intervention, special education, Child Find, Parent Infant Education (PIE), and other appropriate services.
Assist families in understanding and accessing services identified through IEPs or other professional recommendations, without independently developing clinical or educational treatment plans.
Coordinate parent conferences, educational workshops, family engagement events, and other activities that strengthen family participation in children's education.
Facilitate communication among families, Academy personnel, and outside providers in accordance with confidentiality requirements and parental authorizations.
Coordinate home visits or family meetings when appropriate, approved by management, and conducted according to organizational procedures.
Support Hopkins House policies concerning family engagement, child welfare, and behavior guidance.
Coordinate application and administrative review processes for the Preschool Academy Family Tuition Assistance Program, Jasper-Johnson STEM College Scholarship, and Elward J. Alexander Memorial Gift.
Provide applicants with information about eligibility, application requirements, deadlines, and supporting documentation.
Review applications for completeness and coordinate requests for missing or additional information.
Organize application materials and prepare summaries for consideration by appropriate management personnel and Trustee committees.
Coordinate communications with applicants about application status and decisions made by authorized individuals or committees.
Maintain confidential scholarship and financial assistance records.
Compile data on applications, awards, recipients, and program outcomes for management and Trustee reports.
Coordinate parent education programs, workshops, family meetings, and other engagement activities.
Assist Academy administrators and Parents' Councils with organizing family activities and promoting parent participation.
Develop and maintain working relationships with government agencies, community service organizations, healthcare providers, and other family support resources.
Participate in community meetings and collaborative initiatives related to family services, childcare, and early childhood education, as assigned.
Help develop and distribute informational materials about available services, assistance programs, and family engagement opportunities.
Support culturally responsive and inclusive communication with families from diverse backgrounds.
Maintain accurate, timely, confidential records of family contacts, assistance requests, referrals, and follow-up activities.
Collect and compile data concerning family support services, referral outcomes, scholarship applications, and family engagement activities.
Prepare periodic activity reports for management, grant reporting, and government program assessments.
Coordinate administrative materials and reports for designated Trustee committees, including the Scholarships & Recognitions Committee and Programs & Assessment Committee.
Attend designated staff meetings, professional development activities, and relevant community partnership meetings.
Comply with applicable laws, regulations, and Hopkins House policies concerning confidentiality, child protection, mandated reporting, and records management.
Perform other related duties as assigned.