Family Support Coordinator

HOPKINS HOUSE-A CENTER FOR CHILDREN AND THEIR FAMILIES•Alexandria, VA

About The Position

The Family Support Coordinator coordinates family support services across Hopkins House programs, with particular emphasis on families enrolled in the Hopkins House Preschool Academy. The Coordinator is a primary point of contact for families seeking assistance with childcare subsidies, tuition assistance, healthcare, housing, employment, education, and other essential services. The role works collaboratively with Academy administrators, educators, community organizations, and public agencies to identify needs, facilitate referrals, monitor service connections, and help families navigate available resources. The Coordinator supports family intake and orientation, preschool family services, parent engagement, and the administration of Hopkins House scholarship and financial assistance programs. The role maintains confidential service records, compiles activity and outcome data, and prepares reports for management, grant reporting, government program assessments, and designated Trustee committees. The position focuses on service coordination, resource navigation, family engagement, and administrative support—not clinical counseling or therapeutic services. Families needing clinical or specialized services are referred to qualified professionals. The role requires a high school diploma or GED plus some college experience in a related field. An associate degree, professional certificate, or completed coursework in a related discipline is preferred but not required. At least two years of relevant experience is preferred. The Coordinator must communicate effectively and respectfully with families from diverse backgrounds, maintain confidentiality and accurate records, use basic computer and electronic recordkeeping tools, and travel among Hopkins House campuses and community partner locations as needed. Occasional evening or weekend family engagement activities may be required with advance notice.

Requirements

High school diploma or GED certificate plus some college experience in a related field, such as counseling or social work.
At least two years of relevant experience in family services, childcare, community outreach, customer service, nonprofit program administration, public benefits assistance, or a related field is preferred.
Strong organizational, interpersonal, written communication, and customer service skills.
Ability to coordinate multiple activities, manage deadlines, and maintain accurate records.
Ability to communicate respectfully and effectively with families from diverse cultural, linguistic, and socioeconomic backgrounds.
Basic proficiency with computers, email, word processing, spreadsheets, and electronic recordkeeping.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive family information.
Fluency in English.
Ability to travel among Hopkins House campuses and community partner locations as needed.
Availability for occasional evening or weekend family engagement activities, with advance notice.
Ability to satisfy applicable background screening and child protection requirements.
A professional social work or counseling license is not required.

Nice To Haves

An associate degree, professional certificate, or completed coursework in human services, social work, early childhood education, family studies, community services, or a related field.
Familiarity with Northern Virginia public assistance programs, childcare subsidies, and community resources.
Proficiency in Spanish, Arabic, Amharic, Urdu, Twi, Farsi, and/or Dari.
Substantial relevant experience, demonstrated organizational skills, and knowledge of Northern Virginia community resources may be considered in place of postsecondary education.

Responsibilities

Coordinate family intake and orientation, helping families identify needs, interests, strengths, and available support resources.
Serve as a point of contact for families seeking assistance with financial challenges, childcare, housing, food, employment, healthcare, transportation, and other needs.
Maintain information about public assistance programs, nonprofit organizations, and community resources serving families in Northern Virginia.
Facilitate referrals to government agencies, healthcare providers, social service organizations, and community-based programs.
Help families understand eligibility requirements, complete applications, and access public benefits and community services.
Coordinate transportation assistance and other logistical arrangements when appropriate and authorized.
Follow up with families and service providers to monitor referrals, identify barriers, and facilitate access to services.
Coordinate with qualified social workers, counselors, and other professionals when families need specialized assessment, counseling, or intervention.
Coordinate family support services for Young Scholars enrolled in the Hopkins House Preschool Academy.
Assist families with Ages & Stages Questionnaires (ASQ) to help identify potential developmental delays and plan next steps with families and professionals.
Collaborate with Academy Principals, educators, and administrators to identify families who may benefit from additional support.
Help families navigate childcare subsidy applications, renewals, eligibility documentation, and communications with administering agencies.
Coordinate referrals for developmental, hearing, vision, dental, and other screenings as appropriate.
Help families connect with early intervention, special education, Child Find, Parent Infant Education (PIE), and other appropriate services.
Assist families in accessing services identified through Individualized Education Programs (IEPs) or other professional recommendations, without independently developing treatment plans.
Coordinate parent conferences, educational workshops, family engagement events, and other activities that strengthen family participation in children's education.
Facilitate communication among families, Academy personnel, and outside service providers in accordance with confidentiality requirements and parental authorizations.
Coordinate home visits or family meetings when appropriate, approved by management, and conducted according to organizational procedures.
Support Hopkins House policies concerning family engagement, child welfare, and behavior guidance.
Coordinate application and administrative review processes for the Preschool Academy Family Tuition Assistance Program, Jasper-Johnson STEM College Scholarship, and Elward J. Alexander Memorial Gift.
Inform applicants about program eligibility, application requirements, deadlines, and supporting documentation.
Review applications for completeness, request missing or additional information, organize application materials, and prepare summaries for management personnel and Trustee committees.
Communicate with applicants about application status and decisions made by authorized individuals or committees.
Maintain confidential scholarship and financial assistance records and compile application, award, recipient, and outcome data for management and Trustee reports.
Coordinate parent education programs, workshops, family meetings, and other engagement activities.
Assist Academy administrators and Parents' Councils in organizing family activities and promoting parent participation.
Develop and maintain working relationships with local government agencies, community service organizations, healthcare providers, and other family support resources.
Participate in assigned community meetings and collaborative initiatives related to family services, childcare, and early childhood education.
Help develop and distribute information about available services, assistance programs, and family engagement opportunities.
Support culturally responsive and inclusive communication with families from diverse backgrounds.
Maintain accurate, timely, and confidential records of family contacts, assistance requests, referrals, and follow-up activities.
Collect and compile data concerning family support services, referral outcomes, scholarship applications, and family engagement activities.
Prepare periodic activity reports for management, grant reporting, and government program assessments.
Coordinate administrative materials and reports for designated Trustee committees, including the Scholarships & Recognitions Committee and Programs & Assessment Committee.
Attend designated staff meetings, professional development activities, and relevant community partnership meetings.
Comply with applicable laws, regulations, and Hopkins House policies regarding confidentiality, child protection, mandated reporting, and records management.
Perform other related duties as assigned.