Family Support Coordinator

Metropolitan Ministries•Holiday, FL

About The Position

Metropolitan Ministries is a community nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties. The Family Support Coordinator assesses clients according to Family Support Center policies and procedures, with an emphasis on timely screening for day-to-day services. The role provides community resources, maintains real-time HMIS data, and coordinates the volunteers and interns who support the Metro-Market, Metro-Outfitters, and learning centers. The position also manages day-to-day market and outfitters operations so services are adequately stocked, organized, and delivered with dignity.

Requirements

An associate degree is preferred, along with experience working with people experiencing homelessness or at risk of homelessness.
A high school diploma or GED, lived experience, and volunteering may be considered in combination as qualifications.
Willingness to continue education about homelessness and develop professional skills through relevant trainings, seminars, conferences, and workshops.
Commitment to ministry and comfort working with poor and homeless families and individuals.
Understanding of poverty, maturity, strong interpersonal skills, and ability to work professionally and diplomatically with diverse, low-socioeconomic-status populations facing crises.
Knowledge of community resources available to people experiencing homelessness.
Ability to de-escalate clients at risk of verbal or physical trauma.
Ability to work on a multidisciplinary team and manage employees and volunteers.
Computer literacy, including Microsoft Office and client databases.
Customer service skills and strong oral and written communication skills.
Adequate hearing and speaking ability; ability to work outdoors in sunlight and high temperatures occasionally; physical, emotional, and spiritual stamina to handle job-related issues and stress; and ability to lift 35 pounds or more.
Legal authorization to work in the United States, ability to communicate effectively in English, and successful completion of required pre-employment background screening.

Nice To Haves

Bilingual ability.
An associate degree and experience working with people experiencing homelessness or at risk of homelessness.

Responsibilities

Assess clients and determine eligibility for services; approve services according to policy, procedures, and guidelines.
Train, supervise, and direct volunteers and interns.
Ensure client evaluations and service delivery are timely and follow department policies.
Maintain accurate and timely data collection and reporting, including real-time HMIS entries.
Support smooth client flow and provide services consistent with the organization's mission and stewardship expectations.
Provide information about community agencies, organizations, and ministries that may meet clients’ needs.
Maintain professionalism and confidentiality when working with clients.
Ensure the Metro-Market and Metro-Outfitters have adequate trained volunteer and intern support.
Coordinate with warehouse staff to maintain inventory for the Market and Outfitters and ensure items are available for clients.
Order food, clothing, and hygiene items through the required requisition process; stock shelves and maintain the spaces and equipment.
Maintain required temperature logs and comply with USDA food requirements for the Metro-Market.
Coordinate with Volunteer Services to ensure appropriate volunteer staffing and training in accordance with procedures.
Coordinate with Family Support Supervisors to train and develop interns and work-study students.
Participate in organizational events, holiday efforts, Family Advisory Committee meetings and events, and extended evening hours.
Work toward personal goals and contribute to team and organizational targets and goals in the KPI and annual plan.
Attend required staff meetings and ongoing training.
Perform other duties as assigned.

Benefits

Salary of $42,000–$44,000.
Group health, vision, and dental coverage at affordable rates, with optional family coverage; preventive care is fully covered on all plans.
PTO for full-time and part-time employees, including 11 days of PTO and 10 paid holidays annually.
Option to participate in a 401(k) plan with employer match.
$15,000 employee life insurance paid by Metropolitan Ministries.
Employee Assistance Program.
Option to participate in supplemental group insurance plans at affordable rates.
Tuition reimbursement program.
Training and career development.
Discounted YMCA membership.