Family Support Coordinator

HonorBridge • Greenville, NC

13h

About The Position

The Family Support Coordinator serves as a dual advocate, supporting potential donor families while helping create opportunities for life-saving and life-enhancing transplantation. The role works with hospital staff, physicians, HonorBridge clinical teams, and families to provide emotional support, education, and guidance through the donation process. The coordinator helps families understand medical situations and donation options, navigate end-of-life decisions, and feel respected and supported regardless of their decision. The position is suited to professionals from counseling, ministry, social work, psychology, bereavement support, or related backgrounds who can work independently and support people in emotionally sensitive situations.

This is an on-call role requiring 16-hour call shifts, onsite response when on call, travel to partner hospitals within and occasionally outside assigned regions, and flexibility to support families through extended donation processes.

Requirements

• Bachelor's degree required.
• Two or more years of professional experience in counseling, ministry, chaplaincy, social work, psychology, grief support, family services, or a related field.
• Demonstrated ability to support individuals and families during crisis, trauma, loss, or significant life transitions.
• Strong communication, active listening, and relationship-building skills.
• High degree of emotional intelligence, empathy, and compassion.
• Ability to work independently while managing multiple priorities and responsibilities.
• Strong resilience and ability to cope effectively with stress in emotionally demanding situations.
• Understanding of medical terminology or ability to learn and apply healthcare concepts quickly.
• Ability to remain available and provide support throughout extended donation processes.
• Valid driver's license and ability to travel to hospitals throughout the service area.
• Ability to work 16-hour on-call shifts, respond onsite when on call, and travel to partner hospitals within and occasionally outside assigned regions.

Nice To Haves

• Experience working in healthcare, hospice, palliative care, bereavement services, chaplaincy, or hospital-based family support roles.
• Experience facilitating difficult conversations related to serious illness, end-of-life care, or loss.
• Knowledge of organ and tissue donation processes.
• Training in grief counseling, crisis intervention, trauma-informed care, or family systems support.

Responsibilities

• Respond to referral notifications and coordinate with the Administrator On Call and clinical teams to assess family support needs.
• Build relationships with hospital staff, physicians, and healthcare teams to coordinate family support services.
• Review available clinical information and work with donation staff to understand case progression and donation potential.
• Serve as the primary support person for potential donor families throughout the donation process.
• Provide compassionate emotional support to families experiencing crisis and loss.
• Help families understand medical information, including clinical deterioration, brain death testing, and end-of-life processes.
• Facilitate communication between families and healthcare providers and help address questions and concerns.
• Advocate for families' emotional, spiritual, and informational needs.
• Collaborate with healthcare teams on the timing and approach for donation discussions.
• Participate in donation conversations and educate families about donation options and opportunities.
• Present donation information compassionately and respectfully to support informed authorization.
• Support families regardless of their donation decision and help them feel respected throughout the process.
• Continue care, communication, and support through the authorization and donation journey.
• Connect families with community resources, bereavement support, HonorBridge materials, and Family Services programs as appropriate.
• Maintain accurate documentation and communication about family interactions and case activity.
• Complete administrative, quality assurance, project-based, and communication responsibilities in a timely manner.
• Participate in ongoing education and professional development related to grief support, family care, donation advocacy, and end-of-life communication.
• Perform other duties as assigned in support of HonorBridge's mission.

Benefits

• Company-paid employee medical premiums, with the company covering a significant portion of spouse and family premiums.
• Health Reimbursement Account (HRA) to help reduce medical deductible and out-of-pocket healthcare costs.
• Company-paid life insurance and long-term disability insurance, plus voluntary short-term disability insurance.
• Up to 8% employer retirement match after one year of employment.
• Vacation and sick leave, 10 paid holidays, and 2 floating holidays.
• $500 annual work-life balance benefit.
• $500 annual mental health benefit.
• Dental insurance.
• Vision insurance.

What This Job Offers

• Job Type: Full-time