Coordinator, Family Support Center

Catholic Charities of Northeast Kansas, INC.•Topeka, IL

About The Position

The Coordinator, Family Support Center supports the mission of Catholic Charities of Northeast Kansas, guided by Catholic Social Teaching, by facilitating day-to-day Family Support programming. The Coordinator supports the Manager with site operations through oversight of core service areas and supervision of assigned staff, helping ensure consistent, high-quality service. The role also provides direct service support during busy periods and promotes a welcoming, hospitable atmosphere for clients and visitors.

Requirements

Demonstrate a passion for the mission of Catholic Charities.
Be willing to perform in accordance with the agency’s values of love, patience, kindness, faithfulness, self-control, and joy.
Understand that employees represent the Archdiocesan Church and may not publicly oppose Catholic teachings or publicly advocate positions conflicting with Catholic teaching or the specified positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This applies to public speech, demonstrations, writing, social media, and other digital technologies.
Complete VIRTUS training, background screening, drug testing, and any ongoing training required.
Ability to work effectively in a very diverse environment.
Valid driver’s license, dependable transportation, current vehicle insurance, and a verified safe driving record.
Minimum three years of supervisory experience.
Minimum three years of previous social services and Homeless Management Information System (HMIS) experience.
Excellent interpersonal skills and ability to communicate with and respect people from varied social, economic, and ethnic backgrounds.
Ability to work in a team setting with Catholic Charities of Northeast Kansas colleagues, contractors, and funding sources.

Nice To Haves

Bachelor’s degree in a social service-related field.
Bilingual Spanish-speaking ability.

Responsibilities

Oversee food pantry operations, including inventory management, ordering support, organization, and distribution, while ensuring compliance with food safety standards and agency procedures.
Oversee coordination and implementation of meal services, including scheduling, service flow, and volunteer support.
Oversee clothing ministry operations, including donation management, organization, and distribution.
Supervise assigned staff, including Program Support Specialists and the FSC Visitor Services Associate, through regular check-ins, coaching, and performance support; elevate formal performance concerns to the Manager.
Serve as the first point of contact for the volunteer department.
Provide orientation, direction, and ongoing support to volunteers, including SER workers and interns.
Coordinate volunteer schedules and daily assignments to support effective operations and service delivery.
Assist with training and onboarding staff and volunteers in assigned program areas.
Support the Manager in maintaining efficient daily operations and consistent service delivery across programs.
Ensure accurate and timely completion of program documentation and internal tracking requirements.
Support implementation of site procedures, workflows, and program improvements as directed by the Manager.
Provide direct service support during high-demand periods to meet client needs.
Promote an optimistic, welcoming atmosphere and provide hospitality and high-quality service to clients and visitors.
Maintain clear and consistent communication with the Manager about program needs, challenges, and opportunities.
Perform other duties as assigned.