Family Support Care Coordinator

County of Alameda•San Leandro, CA

About The Position

Under general supervision, performs program care coordination, group facilitation, and community and health education activities in Health Care Agency case management, care coordination, home visiting, and/or family support programs. The position collaborates with others to provide a coordinated system of services and support for clients in Alameda County and serves as a liaison among communities, agencies, service providers, resources, and program staff. Care coordination consists of brief screening, triage, and referrals or linkages to other programs and services over a period of approximately six months to one year with a client or family. The role supports diverse and underserved populations and requires collaboration with multidisciplinary teams and community partners.

Requirements

Meet one of the following minimum qualification patterns: (Pattern I) two years as a Community Outreach Worker or in an equivalent or higher-level classification performing care coordination/case management duties; or (Pattern II) an associate degree and one year of experience performing care coordination/case management duties in a health care or social services setting.
Knowledge of community and governmental services and resources.
Knowledge of interviewing techniques and methods, including Motivational Interviewing.
Knowledge of problem-solving techniques, crisis intervention, decision-making, and service planning.
Knowledge of communication and interpersonal skills, including reflective practice.
Knowledge of the Ten Essential Public Health Services.
Understanding of social needs, attitudes, and behavioral patterns; counseling and health education principles; health promotion; disease prevention; and preventive health care.
Knowledge of community structures and dynamics and group facilitation methods.
Knowledge of outreach and program development, implementation, and evaluation.
Knowledge of computer database operation and basic data entry; familiarity with Windows-based computer programs.
Ability to establish and maintain effective working relationships with clients, families, professionals, support staff, agencies, schools, and the public across diverse ethnic and cultural communities.
Ability to communicate clearly and effectively orally and in writing, with linguistic and cultural proficiency.
Ability to follow prescribed procedures and policies and maintain accurate electronic case information.
Ability to understand how medical, cultural, socioeconomic, and other factors shape attitudes toward health problems.
Ability to understand connections between social conditions and individual and community health, and use that knowledge to help clients access resources.
Ability to analyze client activities and integrate appropriate program activities and services.
Ability to establish trust and obtain sensitive and confidential client information across ethnic and cultural lines.
Ability to recognize diverse opinions and perspectives and incorporate ethical standards into interactions.
Ability to manage time, resources, and priorities effectively.

Nice To Haves

Compassionate, self-starting approach and a desire to serve diverse, underserved populations.
Experience building constructive, collaborative relationships with communities, organizations, and public and private service providers.
Exceptional written, verbal, and interpersonal communication skills, including the ability to support effective multidisciplinary teamwork.
Experience interacting with clients and peers in ways that build confidence in one’s intentions and the organization’s intentions.
Ability to seek information to understand clients’ circumstances, problems, expectations, and needs.
Experience working with multi-stressed and multicultural families and their communities.
Strong desire to help others and ability to establish trusting relationships.

Responsibilities

Perform program care coordination, including screening, triage, and referrals or linkages to services.
Facilitate groups and conduct community and health education activities.
Work collaboratively to provide coordinated services and support for clients and families in Alameda County.
Act as a liaison between communities, agencies, local service providers, resources, and program staff.
Observe clients, record information, conduct interviews, and implement service plans.
Assist clients in accessing resources that address barriers to health and services.
Maintain accurate case information in electronic database format.
Establish trusting relationships with families and obtain accurate, sensitive, and confidential information.
Communicate information to influence behavior and improve health.
Perform related work as required.

Benefits

Medical HMO and PPO plans
Dental HMO and PPO plans
Vision coverage or vision reimbursement
Basic and supplemental life insurance
Accidental death and dismemberment insurance
Flexible spending accounts for health care, dependent care, and adoption assistance
Short-term and long-term disability insurance
Voluntary benefits, including accident, critical illness, long-term care, hospital indemnity, and legal services
Employee Assistance Program
Defined benefit pension plan
Deferred compensation plan, including 457 or Roth plan
Paid holidays and floating holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic sick leave
Pet insurance
Commuter benefits and Guaranteed Ride Home
Employee wellness programs and gym membership discounts
Employee discount program
Child care resources
Credit union access
County allowance credit