Family Care Coordinator - Chattanooga

DCI Donor Services • Chattanooga, TN

2d • Onsite

About The Position

Tennessee Donor Services (TDS) is seeking a dynamic and enthusiastic Family Care Coordinator to join their team and contribute to saving lives through organ and tissue donation. This role involves working closely with organ donor families, hospital personnel, physicians, and other TDS team members to facilitate the donation process. The primary work environment is within hospitals in the Chattanooga area and throughout Tennessee. The position requires strong interpersonal skills and effective oral and written communication, particularly in difficult situations and when building relationships with patients and their families, similar to counseling or patient relations. Family Care Coordinators support and educate the next-of-kin regarding donation options, assess family dynamics and understanding of the patient's prognosis, and act as an advocate for donation while serving as a resource to the donor's family. The role involves initiating donation discussions and the authorization process, providing detailed information for legal authorization, responding to hospital referrals, collaborating with healthcare teams, assessing donors, interpreting charts, and educating hospital staff on the donation process. Responsibilities may be influenced by increased donor activity. The Family Care Coordinator will work 15 days per month and be on call for periods of up to 24 hours.

Requirements

• A bachelor’s degree
• 2 – 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements
• Must be able to obtain Hospital Badge and EMR Access from all of the DCI Donor Services Hospital partners.

Responsibilities

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interpret charts, document information and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity.
• Performs other duties as assigned.

Benefits

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level