Family Resource Center Coordinator

Epworth Children's Home•Columbia, SC

2d•Onsite

About The Position

The Family Resource Center Coordinator serves as the administrative front desk staff and is the first point of contact for visitors, clients, and staff at Epworth's Family Resource Center and Katrina's Kloset. This role is responsible for providing excellent customer service, managing front desk operations, and performing a variety of administrative support and coordination tasks to ensure efficient and smooth day-to-day operations.

Requirements

High school diploma or equivalent required
Minimum of 1–2 years of administrative or customer service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment
Friendly, professional demeanor with a commitment to customer service
Ability to handle multiple tasks simultaneously and prioritize effectively
Must be proficient in both written and verbal communication.
Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance.
Valid South Carolina Driver's License
Safely lift, carry, and move objects and equipment weighing up to 50 pounds.
Routinely bend, stretch, twist, kneel and stoop to access materials and/or equipment.
Alignment with the values and faith practices of the United Methodist Church.

Nice To Haves

associate's degree or higher preferred
Experience in a nonprofit or human services setting is a plus
Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and commitment to accurate, ethical recordkeeping.
Self-motivated with a demonstrated ability to work independently and collaboratively.
Effective communicator, capable of presenting complex ideas clearly and compassionately.
Flexible and resilient in response to frequent interruptions and shifting demands.
Willingness and ability to travel during and outside of normal business hours, including overnight if necessary.
Ability to work professionally and respectfully with individuals from diverse backgrounds.

Responsibilities

Greet and welcome visitors in a warm, professional manner
Answer and direct phone calls and emails promptly and courteously
Maintain the front desk area and lobby to ensure a clean and organized appearance
Manage incoming and outgoing mail and deliveries
Schedule appointments, meetings, and maintain calendars as needed
Assist with data entry, filing, and document management
Provide administrative support to program staff, including photocopying, scanning, and preparing materials
Monitor office supplies and place orders when needed
Ensure compliance with organizational procedures and confidentiality standards
Support special projects and events as assigned
Oversee stocking and maintenance of the Family Resource Center's Katrina's Kloset.
Accept and organize donations on behalf of the Family Resource Center and Katrina's Kloset. Collaborate with internal and external partners regarding donations.
Coordinate with the Volunteer Coordinator, as needed, to oversee volunteer workgroups assigned to the Family Resource Center and Katrina's Kloset.