Support Coordinator - Family Medicine Residency

ProMedica • Monroe, LA

6d

About The Position

As a Support Coordinator IV in the Family Medicine Residency department, you will perform customer service functions that are vital to daily clinical operations and revenue integrity. You will register patients in the electronic medical record (EMR) to support accurate billing, verify insurance coverage for rehab services, and document coverage details. You will also process daily billing charges, complete charge reconciliation, and handle point-of-service collections, including co-pays and deductibles. This summary describes the general nature and level of the work and is not exhaustive.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Associate’s degree or previous experience in business or health care management.
• Mastery in Microsoft Office and related software.
• Knowledge of electronic medical record software such as Epic and other rehab service line applications.

Responsibilities

• Perform customer service functions supporting daily clinical operations and revenue integrity.
• Register patients in the EMR to ensure accurate billing.
• Verify insurance coverage for rehab services and document detailed coverage information.
• Process daily billing charges.
• Complete charge reconciliation.
• Collect point-of-service payments, including co-pays and deductibles.

Benefits

• Flexible benefits, including compensation and programs to support employees’ families, finances, and personal well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED