Medical Assistant-Family Medicine Residency

Yale New Haven Health•New London, CT

About The Position

The Medical Assistant assists physicians and other providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information about practice services, and conveying a positive image of the practice. Employees are expected to support the YNHHS mission and vision and demonstrate integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or phlebotomy program, or certification as a CNA, EMT, or paramedic. Employees joining YNHHS through a merger or acquisition may meet the education requirement through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate/technician, paramedic, or phlebotomist. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility and cooperation, with the ability to adapt to changing role demands.
Appropriate communication skills to meet position requirements and foster positive interactions.

Nice To Haves

Certification or registration such as CCMA, CMA, AAMA, or RMA; this may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify oneself to patients and families, explain care-team roles, escort patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document vital signs, height, weight, blood pressure, EKGs, specimens, phlebotomy, INR, pulse oximetry, spirometry, and other visit information as applicable.
Document medical, surgical, family, and social histories, problem lists, and medications in EPIC; perform screenings according to provider guidelines; and assist with procedures.
Obtain pre-authorizations when necessary, convey instructions, provide resource materials and referrals as directed, maintain patient records, manage the EPIC in-basket, and respond promptly to calls.
Send and receive medical records, abstract new patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Cross-train on front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining and scanning records.
Set up instruments and equipment, apply infection-control principles, clean rooms and equipment between visits, maintain sterilizer documentation when applicable, and order and store supplies.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to patient issues, promptly share patient- or staff-related problems with the supervisor, and work with the Care Coordinator on Patient Centered Medical Home initiatives.
Attend and participate in staff meetings; contribute to health promotion, disease prevention, quality improvement, evaluation, and ongoing education activities.
Advocate for vulnerable individuals and populations and interact professionally with people from diverse backgrounds and with varying needs and abilities.
Coordinate and participate in gathering patient and family feedback and in interventions addressing their expressed needs.
Assist with or perform chaperone duties for medical procedures as needed and perform other duties as required.