Medical Assistant, Family Medicine

Sutter Health•Mountain View, CA

About The Position

The Medical Assistant supports efficient patient flow and quality care in the clinic by providing clinical and clerical support to providers and the patient care team. The role performs back-office and patient-related tasks, helps implement the medical plan of care, and provides backup support across medical assistant functions. The Medical Assistant may also support clinic leaders in training new staff. The position uses education, technical competence, and patient interaction skills to build confidence and cooperation with patients, their families or support groups, and other healthcare providers. It maintains infection-control and safety requirements and follows office policies, procedures, and standards. All duties are performed under the direction of a clinician and within the scope of practice.

Requirements

High school diploma or GED.
Graduate of a Medical Assistant program (diploma must be presented within 90 days) or completion of a 160-hour Medical Assistant externship.
Basic Life Support (BLS) Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competence and validation in basic Medical Assisting skills, including taking vital signs, preparing patients for examinations, and administering injections.
Ability to interpret written, oral, diagram, or schedule-based data and instructions.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized operating procedures and scientific methods.
General knowledge of Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records (EHR).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

Maintain efficient patient flow and quality care during clinic or department hours.
Provide clinical and clerical support to providers and members of the patient care team.
Perform back-office and patient-related tasks that support high-quality patient care.
Help ensure smooth patient and workflow within the department.
Assist the patient care team in implementing the medical plan of care.
Provide backup support for medical assistant functions.
Support clinic or department leaders in training new staff.
Build patient and care-team confidence and cooperation through effective patient interaction.
Maintain infection-control and safety requirements and follow office policies, procedures, and standards.
Perform duties under the direction of a clinician and within the scope of practice.