Family Support Coordinator (Exceptional Family Member Program/Family Member Travel Screening)

Military Treatment Facilities under DHA • Fort Leonard Wood, MO

2d • Onsite

About The Position

This position is located at General Leonard Wood Community Hospital in Fort Leonard Wood, Missouri, and supports the Exceptional Family Member Program and Family Member Travel Screening within a Military Treatment Facility or clinic environment under the Defense Health Agency. The role assists staff, medical personnel, service members, and their families, and provides recommendations related to program operations. It is a direct-hire solicitation, with possible salary negotiation for candidates new to Federal service. The position is mission essential and may require reporting during contingency operations, natural disasters, extreme weather, or other emergencies. Management may select candidates at the announced grade levels; duties are performed at the full-performance GS-09 level or, if selected below that level, in a developmental capacity under close supervision.

Requirements

• Meet the basic requirement through a bachelor's degree or higher in behavioral or social science or a related discipline; an equivalent combination of education and experience; or four years of appropriate experience demonstrating equivalent knowledge of behavioral or social sciences.
• For GS-07, meet one of the following: one year of specialized experience assisting with coordination of medical treatment facility services or programs, gathering and verifying information, and applying established procedures to resolve straightforward issues under close supervision; one full year of qualifying graduate education; superior academic achievement in a qualifying curriculum; or a qualifying combination of education and experience.
• For GS-09, meet one of the following: one year of specialized experience providing administrative support to medical treatment facilities through program management, interviews, record review, or compliance; collaborating with stakeholders to evaluate program effectiveness; and maintaining required data and reports; a master's or equivalent graduate degree, or two full years of progressively higher-level graduate education leading to such a degree; or a qualifying combination of education and experience.
• U.S. citizenship is required.
• A background investigation and suitability or fitness determination may be required; a Personnel Security Investigation is required.
• Sign a condition-of-employment statement consenting to seasonal influenza vaccination or provide a recognized exemption.
• Complete immunization screening. Hepatitis B immunization is required for positions with direct patient contact; other immunizations may be required depending on the position.
• Applicants relying on foreign education must provide evidence that it has been evaluated as equivalent to education from an accredited U.S. program or received full credit at an accredited U.S. college or university.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Complete a one-year probationary period; continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.
• The incumbent must report to work during contingency operations, natural disasters, extreme weather, and other emergency situations.

Responsibilities

• Identify and develop program resource requirements and provide budget input for manpower, supplies, technology, equipment, and travel essential to program operations.
• Provide assistance to staff, medical personnel, service members, and their families, and make recommendations related to programs in a Military Treatment Facility or clinic environment within the Defense Health Agency.
• Identify, evaluate, and analyze trends in the availability of health care services within the Health Facilities area of responsibility, and advise leadership about program needs and issues using assignment coordination data.
• Ensure enrollment documents for eligible service members and military family members medically and educationally identified for enrollment are processed to the appropriate service enrollment office.
• Monitor and provide input on appointment booking and advise on scheduling changes for the program provider and medical screener.
• Evaluate and analyze the overall effectiveness of the medical treatment facility's program process and the assignment coordination process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level