Patient Service Coordinator - Call Center in Smyrna, TN

Neuhaus Foot and Ankle • Smyrna, TN

12d

About The Position

Neuhaus Foot & Ankle is seeking a compassionate, dependable Patient Service Coordinator to provide a positive experience for patients contacting the practice. As a first point of contact, this role helps patients access care by answering calls, scheduling appointments, coordinating requests, and maintaining accurate records in a fast-paced, high-volume call center environment. The position requires professional communication, careful documentation, teamwork, and adherence to company procedures and HIPAA requirements.

Requirements

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Exceptional customer service orientation, with an empathetic, compassionate, and professional demeanor.
• Tenacious problem-solving ability and capacity to address complex problems and reach effective solutions in a timely manner.
• Enjoys working in a team-based environment with active collaboration.
• Effective communicator with excellent grammar and interpersonal skills.
• Strong typing skills and ability to accurately document information.
• Demonstrated experience as a motivated and dedicated team member with a stable work history.

Nice To Haves

• Experience working with medical insurance plans, including Medicare, Medicaid, and commercial plans, is highly preferred.
• Experience working in a podiatric or orthopedic practice is a plus.
• Experience working in an EMR is preferred; eClinical Works software experience is a plus.

Responsibilities

• Answer incoming calls promptly and professionally while delivering an exceptional patient experience.
• Schedule appointments accurately across multiple providers and clinic locations.
• Coordinate patient requests with clinical staff to support timely follow-up and resolution.
• Route calls, messages, and requests to the appropriate department or team member.
• Follow provider scheduling templates and appointment guidelines.
• Update and maintain accurate patient information in the EMR.
• Document patient interactions clearly and accurately.
• Adhere to company policies, procedures, and HIPAA requirements.

Benefits

• 24 days of PTO.
• 401(k) with a 3% salary contribution after the first year.
• Medical, dental, and vision coverage with a $2,500 annual Health Savings Account.
• Company-paid $50,000 life insurance.
• Potential for growth and advancement in the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed