Retail Manager Smyrna TN

Sun Tan City•Smyrna, TN

17h

About The Position

The Retail Manager role, described in the posting as Salon Director, leads the salon team and oversees the salon’s overall operation to deliver the Sun Tan City client experience. The role regularly exercises discretion in supervising and directing the workforce, making staffing decisions, ensuring client satisfaction, motivating staff toward performance goals, maintaining salon cleanliness and safety, and handling minor maintenance issues. The Salon Director models Sun Tan City principles and works a minimum of 40 hours over five days each week, including a varying number of mid or closing shifts as directed by supervisors based on business trends and staffing needs.

Requirements

Management and/or sales experience is required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, with the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform salon cleaning functions, including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

College education is preferred but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Follow up promptly on client concerns and issues.
Set a positive example and maintain a calm demeanor during high-volume periods.
Hold team members accountable for quality client service and promote a client-first attitude.
Develop action plans to drive company metrics.
Motivate and instruct the salon team by implementing company programs.
Manage with integrity and honesty while promoting Sun Tan City’s culture, values, and mission.
Plan, identify, communicate, and delegate responsibilities to support smooth operations.
Ensure the salon’s cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and salon operational requirements.
Adhere to applicable wage and hour laws for non-exempt team members and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan for and achieve operational excellence.
Use financial reports to identify and address trends and issues in salon performance.
Conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Make staffing decisions, including hiring, training, evaluating, disciplining, discharging, staffing, and scheduling.
Manage salon safety and security and address minor maintenance issues.