Retail Manager Smyrna TN

Sun Tan City - STC Management Group, LLC•Smyrna, TN

1d•$40,000 - $45,000

About The Position

The Retail Manager role, described in the posting as Salon Director, leads a salon team to create and maintain the Sun Tan City client experience. The role oversees salon operations and regularly exercises discretion in managing the salon, including supervising and directing employees; making staffing decisions; ensuring client satisfaction and service quality; motivating staff to meet performance goals; addressing minor maintenance issues; maintaining cleanliness; and managing salon safety and security. The Salon Director is expected to model Sun Tan City principles and deliver an exceptional client experience. This position requires a minimum 40-hour, five-day workweek and a varying number of mid and/or closing shifts each week, as determined by supervisors according to business trends and staffing needs.

Requirements

Management and/or sales experience is required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment and bend down to pick items such as trash and towels up from floors.
Ability to lift or assist in lifting items and heavy boxes.
Ability to perform salon cleaning tasks, including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts when business needs require.

Nice To Haves

College education is preferred but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Respond promptly to client concerns and issues.
Set a positive example and maintain a calm demeanor during busy periods.
Hold team members accountable for quality client service and promote a client-first attitude.
Drive company metrics by developing action plans, motivating and instructing the salon team, and implementing company programs.
Manage with integrity and honesty while promoting Sun Tan City's culture, values, and mission.
Plan, identify, communicate, and delegate responsibilities to support smooth salon operations.
Oversee salon cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and operational requirements.
Ensure adherence to applicable wage and hour laws for non-exempt team members and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan for and achieve operational excellence.
Use financial reports to identify and address trends and issues in salon performance.
Conduct regular performance assessments, give feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Work at least 40 hours per week across five days, including a varying number of mid and/or closing shifts as scheduled by supervisors.