Service Coordinator

Liberty Military Housing•Norfolk, VA

11d•$23 - $27

About The Position

Liberty Military Housing is seeking a Service Coordinator to assist with resident move-in and move-out processes in a multifamily residential community. The role involves substantial customer interaction and coordinating maintenance work, including vendor and contractor services, so that service requests and work orders are completed promptly. The Service Coordinator is expected to work efficiently, communicate effectively, and provide service in keeping with the company’s quality and customer-satisfaction standards. The position also involves administrative and computer work, resident communications, property inspections, and travel to various work locations. The role requires a flexible schedule, including weekends, off-hours, and emergencies as needed.

Requirements

1–2 years of experience in residential property management or a customer service role preferred.
Effective communication and interaction skills for exchanging information and giving and receiving work direction with customers, vendors, management, and coworkers.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
Positive and professional demeanor in all interactions.
Valid driver’s license and ability to operate a company or personal vehicle or electric cart.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to meet the position’s performance standards and comply with company policies, rules, and procedures.
Computer proficiency, including keyboarding, internet searches, email, math, Microsoft Office, and other software applications, is preferred.

Nice To Haves

Prior experience working with vendors or ordering services such as appliances, plumbing, or electrical work.
Experience with Yardi, Payscan, or other software applications.
1–2 years of residential property management or customer service experience.

Responsibilities

Schedule and conduct pre-move-in, pre-move-out, and final home inspections.
Assist with ordering and scheduling vendor services.
Maintain and monitor make-ready boards to ensure work is distributed accurately and completed on schedule.
Coordinate with the maintenance team to assign and schedule service requests and ensure timely completion.
Provide residents with charges resulting from move-out and final inspection findings.
Create purchase orders for vendor maintenance services and products, such as paint and flooring.
Generate work orders for make-readies and other maintenance requests.
Assist with closing work orders or tickets after work is completed.
Schedule and monitor water intrusion work, communicate with residents, follow up, and issue 3-day notices as applicable.
Follow up with residents after services are completed.
Respond to resident concerns and requests promptly and address customer-service concerns raised through Satisfacts surveys.
Assist with maintaining systems and logs, including Keytrak, pest control, and vendor and product logs.
Perform administrative and computer tasks, including email communications and entering information into systems such as Payscan and Yardi.
Assist with distributing correspondence and notices related to maintenance services, including 3-day notices, move-out charges, and water intrusion notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control to help maintain company standards.
Operate a company or personal vehicle to travel to work locations.
Travel to regional locations for work, training, meetings, and other work-related activities.