Service Coordinator

CTI • Allentown, NJ

12d • $45,000 - $55,000

About The Position

CTI is seeking a Service Coordinator to join its operations team. The role supports sales, technical, and accounting staff in delivering a strong customer experience. The coordinator handles customer service requests, schedules service calls and technicians, maintains service-ticket records, and coordinates return merchandise authorizations (RMAs) with shipping and receiving. CTI describes its work environment as collaborative and lively and offers training and support. The posting gives conflicting location information: the job details list Allentown, Pennsylvania, while the role description refers to the Grand Rapids branch in Wyoming, Michigan.

Requirements

• High school degree required.
• 1–2 years of scheduling experience; construction or service environment preferred.
• Customer service experience.
• Strong verbal and written communication skills.
• Ability to work independently with minimal guidance and ask questions when needed.
• Dependable, personable, enthusiastic, organized, and willing to embrace the company culture.

Nice To Haves

• At least 1–2 years of experience in a corporate or hospitality environment.
• Scheduling experience in a construction or service environment.

Responsibilities

• Answer incoming customer calls regarding service needs.
• Schedule service calls nationwide.
• Coordinate with the operations team to schedule available technicians for calls.
• Follow up on service calls to ensure customer satisfaction.
• Ensure service tickets are updated in the system.
• Initiate RMAs and follow up with the shipping and receiving department.
• Perform other duties as assigned.

Benefits

• Base salary of $45,000 to $55,000, depending on experience.
• Employer-matched medical, prescription, and dental insurance.
• Vision insurance discount available after 60 days of employment.
• Employer-matched 401(k) up to 3% after 6 months of employment.
• Eligibility for a results-oriented incentive-plan bonus after 3 months of employment.
• Graduated paid time off program.
• All major holidays off and three floating holidays, available from the first day of employment.
• Special gifts for significant life events.
• Cell phone reimbursement plan.
• Long- and short-term disability insurance fully paid by CTI.
• Life insurance fully paid by CTI.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED