Service Advisor Jobs

About The Position

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
• Stock merchandise, set up and maintain displays, clean and organize products, remove damaged goods, apply signage and pricing, and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders daily; assist members with installation appointments and communicate lead-time changes, cancellations, and alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations based on their needs.
• Use Sam’s Garage, product knowledge, and reference materials to recommend appropriate tire and battery products, explain warranties, and support member purchasing and service decisions.
• Promote TBC merchandise and services, collaborate with club associates to raise awareness of TBC offerings, and deliver excellent member service.
• Triage and prioritize service-bay workflow by checking waiting members, service queues, appointment priorities, and expected service times; make recommendations to the TBC Team Lead or technicians.
• Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage adoption of new tools.
• Model high-quality service and product standards, identify team roadblocks, and assist with training, development, and mentoring of team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; report complaints, hazards, and problems; and use equipment and supplies correctly.
• Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods, return policies, and item locations, and report complaints or shrink issues.
• Comply with company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
• Complete work assignments by setting priorities and meeting deadlines, collaborating with colleagues and business partners, communicating progress, identifying improvement opportunities, and adapting to change and feedback.
• Promote a respectful, inclusive, and collaborative workplace; build trusting relationships; recognize others’ contributions; and demonstrate integrity, customer focus, curiosity, resilience, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
• Performance-based bonus awards.
• Additional hourly premiums may apply in specific circumstances.