Client Service Advisor - Rio Rancho, NM

Advisor Talent Solutions•Rio Rancho, NM

1d•$65,000 - $80,000•Onsite

About The Position

EA Buck Financial Services in Rio Rancho, New Mexico, is seeking a detail-oriented Client Service Advisor to support an efficient office and provide customer-focused service. The position combines three areas of responsibility: managing a personal client base as a private wealth manager using EPIC planning and related products and tools while pursuing sales goals; processing new business for that client base and up to four financial advisers; and coordinating client service for the assigned clients and advisers. The role involves maintaining required licenses and E&O insurance, following applicable carrier, RIA, broker/dealer, and regulatory requirements, acting as a fiduciary for fee-based clients, preparing for client meetings, documenting communications, and using planning and CRM software. It also includes reviewing and processing new business applications and service requests, coordinating submissions and outstanding requirements, and supporting advisers and clients with scheduling, records, and account servicing. The position provides backup coverage for other administrative staff during lunch, vacation, sick days, and transition periods.

Requirements

Previous client interaction in an office environment.
Life and Health licenses, paired with either a Series 65 or a Series 7 and 66 combination.
Analytical skills.
Self-motivation and ability to work independently.
Strong interpersonal communication skills.
Strong organizational skills.
Advanced computer skills.

Nice To Haves

Bachelor’s degree preferred.
Five or more years of financial industry experience preferred.
CFP preferred.

Responsibilities

Manage a personal client base as a private wealth manager and provide an EPIC planning experience using approved products, investments, software, and planning tools.
Set annual, quarterly, and monthly sales goals and maintain focus on achieving them.
Maintain all required licenses in good standing and active E&O insurance, follow applicable rules and regulations, and act as a fiduciary for fee-based clients.
Attend scheduled management meetings, workshops, and co-adviser client meetings; maintain appointment availability as agreed for the office or region.
Learn and stay current on EPIC Planning best practices, products, investments, and the effective use of tax projections.
Prepare thoroughly for client meetings and document client communications, meeting notes, calls, and emails in Salesforce on the same day.
Aim to return client and internal communications within two hours or by end of day, as applicable.
Use Nitrogen, Retirement Analyzer, Salesforce, and other required software to support client planning.
Review incoming Life, Annuity, and Security applications and servicing requests, including supporting documents, for completeness.
Enter and update new business information in the internal tracking system and prepare and process applications for assigned advisers.
Scan and upload documents to client files in Citrix and submit complete documentation to broker/dealers and vendors for review and approval.
Ensure broker/dealer and vendor outstanding requirements are satisfied and confirm receipt of sources of funds.
Process urgent client service items, including withdrawal requests, rebalancing or reallocation instructions, and account closures.
Track pending new business in Salesforce daily and process applications accompanied by a check within 24 hours, placing the check in the safe.
Participate in daily check-in, HIVE, and WIG meetings and check in with advisers daily.
Enter and update client and business information in the CRM and assist advisers with account servicing forms.
Prepare client review summaries for upcoming meetings and transfer them to the adviser two weeks before the appointment, based on the adviser's planning level.
Contact unbooked clients, members, and DISCOs to meet the stated appointment-booking targets.
Record notes from every Registered Representative and client conversation in Salesforce.
Provide backup coverage for other administrative staff during lunch hours, vacations, sick days, and transition periods.
Read or listen to at least four financial, educational, or motivational books annually.