Motor Vehicle Clerk - Rio Rancho, NM
About The Position
The Motor Vehicle Clerk assists customers by accurately processing motor vehicle transactions in compliance with State Motor Vehicle Department requirements. The position involves direct customer interaction in person and by telephone and requires strong customer service skills, attention to detail, and professionalism. Transactions include driver’s licenses, titles, registrations, VIN inspections, and notary services. The role also includes conducting road tests. The clerk verifies identification and documentation, completes forms, collects fees, maintains a balanced cash drawer, safeguards confidential customer information, and follows applicable MVD policies and procedures. The position works in a structured, team-oriented environment.
Requirements
- Valid Montana Driver’s License.
- Successfully pass a criminal background check.
- Pass a motor vehicle review.
- Availability Monday through Saturday between 8:45 a.m. and 5:30 p.m.
- Strong customer service and interpersonal skills.
- Clear, professional verbal and written communication in English.
- Accurate and efficient computer skills using Windows-based applications.
- Strong organizational and documentation skills.
- Attention to detail and ability to multitask.
- Ability to work in a structured team environment.
- Dexterity and fine motor skills necessary to operate standard office equipment, including a telephone, computer, keyboard, printer, fax machine, and copier.
Responsibilities
- Process motor vehicle transactions accurately, quickly, and professionally.
- Assist customers with driver’s licenses, titles, registrations, notary services, and other MVD transactions.
- Conduct road tests as required.
- Obtain, verify, and review identification and required documentation for authenticity and completeness.
- Complete required forms accurately and collect applicable fees.
- Comply with MVD policies, procedures, rules, and regulations.
- Safeguard confidential and sensitive customer information.
- Maintain a balanced cash drawer.
- Provide customer service in person and over the telephone.
- Communicate clearly and professionally with customers and coworkers.
- Work effectively in a structured, team-oriented environment.
- Perform other duties as assigned.
Benefits
- Health benefits, including medical, dental, and vision insurance.
- 401(k) with company match.
- Paid Time Off (PTO).
- Paid holidays.
- Training and certification opportunities, including TSA Agent certification.
- Supportive, team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
