Service Advisor Jobs

About The Position

Responsibilities

• Assist the Service Manager with day-to-day operations, including scheduling and distributing work to technicians and the yard team, and use the Service Scheduler and other tools to generate and manage work orders.
• Use manufacturer flat-rate guides and Standard Service Operations (SSOs) to determine allotted work time and follow up on timely completion.
• Record the complaint, cause, and correction for each problem in the IDS work order.
• Coordinate repair approvals with manufacturers and extended warranty companies when required, and take steps to ensure payment, including documenting work with pictures and returning replaced parts when applicable.
• Greet customers, determine their needs, and provide clear, precise instructions for technicians on work orders.
• Answer incoming calls professionally and return all customer calls before close of business each day.
• Promote additional labor services, parts, and accessories to customers professionally.
• Obtain a customer signature on every work order and collect payment before releasing the customer’s boat.
• When repair costs are initially unknown, obtain approval to diagnose the issue, provide a repair estimate as soon as it is determined, and obtain customer approval.
• Schedule, coordinate, and follow up with subcontractors.
• Inspect work quality as required before delivery to the customer.
• Communicate with customers during repairs and coordinate customer pickup.
• Finalize and invoice work orders.
• Ensure paperwork flows promptly and is detailed and timely.
• Promote and fully participate in the MarineMax Safety Program, helping ensure a hazard-free workplace for all team members.
• Perform other duties as assigned.