Service Advisor

Lithia & Driveway•Fort Lauderdale, FL

12d•Onsite

About The Position

Audi Fort Lauderdale is seeking a dedicated Service Advisor to serve as the link between customers and technicians. The role focuses on delivering outstanding service and customer satisfaction in a fast-paced environment. The Service Advisor initiates automotive services and repairs, verifies warranty and service-contract coverage, develops estimates, prepares repair orders, and maintains customer records. The advisor communicates customer needs to technicians and explains required and recommended services and repairs to customers.

Requirements

High school graduate or equivalent.
At least 18 years old.
Valid driver's license in the state of residence and an acceptable driving record.
Basic mechanical understanding of an automobile.
Team-oriented and focused on providing exemplary customer service.

Nice To Haves

Previous Service Advisor experience.
Prior experience as an automotive technician.

Responsibilities

Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
Verify warranty and service-contract coverage.
Develop estimates by costing materials, supplies, and labor, and calculating customer payments, including deductibles.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Act as the liaison between customers and technicians, ensuring customer needs and recommended work are understood by both.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.
Maintain customer records.