service tech

Trek•Ormond Beach, FL

10d•Onsite

About The Position

As a Trek Service Technician/Advisor, you care for customers’ bikes by troubleshooting repairs and servicing different types of bicycles, often on the spot, and installing accessories selected by customers. You may also handle brand-new models before they reach the sales floor. A central part of the role is building relationships with customers who rely on you to keep their equipment running well. The position closely supports the Service Manager and serves as the department’s customer-facing representative when the manager is unavailable. Trek prioritizes hospitality and customer service, and seeks someone willing to learn; prior shop experience is not emphasized over strong hospitality skills.

Requirements

Self-motivation and a positive, team-focused attitude.
Willingness to help with any task.
Strong customer hospitality, including an approachable manner, good listening skills, and a desire to help customers.
Top-notch communication skills.
Strong leadership and problem-solving skills.
Attention to detail and an interest in troubleshooting and tinkering.
Eagerness to learn bicycle servicing and proper service methods and new technologies.

Responsibilities

Troubleshoot bicycle problems and perform repairs and service on different types of bikes.
Install accessories selected by customers for their new bikes.
Build relationships with customers and help keep their bicycles and equipment running well.
Speak with customers to evaluate issues and recommend repairs.
Support the Service Manager and represent the service department to customers when the manager is unavailable.
Pitch in on tasks as needed and continue learning bicycle service methods and technologies.